Computer (IT) Field Technician

Job Description

Job Description

We are a well-established, reputable IT provider with locations and customers across the country.

We are looking for an experienced field technician to accommodate our clients in the Dallas, TX area. Although this person will be in the Dallas area, you will also need to drive monthly or quarterly (timeline has not yet been established) to Amarillo, TX and Houston, TX to service our clients in those areas as well.

RESPONSIBILITIES

• Provide both onsite and remote technical support including troubleshooting IT related issues.
• Hardware/software installations including servers, computers, printers, scanners, switches, firewalls, Wireless Access Points, etc.
• Install Network Racks
• Ability to run and terminate network (CAT6) cabling (through ceilings, walls, etc.).
• Mount monitor arms and TV's on walls.
• Ensure periodic backups and remote monitoring of client assets.
• Respond to client support tickets in a prompt and timely manner.
• Follow up with doctors' offices to ensure customer satisfaction.

QUALIFICATIONS

• Proficiency with Windows-based servers, systems, and software, including Server 2016 and newer, and Windows 11.
• Ability to set up and troubleshoot remote connectivity, including routers, RDP, VPN, TS.
• Experience with network cabling and proficiency with all areas of networking and domain administration.
• Understanding of virtual machines.
• Excellent customer service, reporting, follow through, and time management skills.
• Physical ability to lift and install computers, monitors, wall and ceiling-mounted monitor arms, TV's, printers, and scanners.
• Commute/travel to dental practice locations using a company vehicle.
• This person must be willing to travel as travel (by car) to Amarillo and Houston will be required monthly/quarterly. The exact timeline of these trips has not yet been determined but staying in these areas 2-3 days during each trip will be likely.

The pay range for this position is $23-$26 per hour (DOE)

Full-time Monday – Friday 8am to 5pm

Paid holiday, sick days, and vacation included.

Please Note : Because employees have access to confidential information, all employment offers are contingent upon the successful completion of a background check after an offer has been made and accepted.