IT Technician

IT Technician (Contract-to-Hire / Hybrid)

Job Type: 4+ month Contract-to-Hire

Location: IRVING, TX - Hybrid (Equipment Provided)

Rate: 25.00 /hr.

Position Summary

The IT Technician provides foundational technical support for hardware, software, systems, and network issues across the organization. This role is responsible for assisting end users, performing hands-on and remote troubleshooting, maintaining equipment, and supporting daily IT operations to ensure reliable and secure technology performance.

Key Responsibilities

• Technical Support: Deliver dependable first-line and second-line support for hardware, software, and network issues.
• Troubleshooting: Diagnose and resolve end-user problems related to desktops, laptops, mobile devices, printers, and core business applications.
• System & Device Setup: Install, configure, and maintain computers, peripherals, and approved software packages.
• User Assistance: Assist employees with account access issues, password resets, and general technology inquiries.
• Ticket Management: Log, track, prioritize, and resolve support tickets efficiently within established SLAs.
• Maintenance & Updates: Execute routine software updates, security patches, and preventive equipment checks.
• Inventory Management: Track hardware inventory, manage equipment assignments, and support asset lifecycle processes.
• Network Support: Assist with basic network troubleshooting, connectivity issues, and peripheral device configurations.
• Documentation: Maintain accurate, up-to-date records of IT procedures, system configurations, and support activities.
• Collaboration: Partner with IT engineers, system administrators, and security teams to support broader corporate technology initiatives.
• Additional Duties: Perform all other IT-related duties as assigned.

Required Experience

• 1 to 3 years of professional experience in IT support, technical assistance, or help desk operations.
• Proven experience troubleshooting Windows and/or macOS environments.
• Hands-on experience supporting a wide range of hardware, software, and peripheral devices.
• Familiarity working within enterprise ticketing systems (e.g., ServiceNow, Jira, Zendesk).
• Experience assisting users with identity/access management, basic network troubleshooting, and workstation setup.
• Demonstrated history of maintaining accurate technical documentation and support logs.

Required Skills & Competencies

• Technical Troubleshooting: Strong analytical ability to diagnose and resolve common desktop and network issues quickly.
• Customer Service: Exceptional communication, empathy, and interpersonal skills for assisting end users at all levels.
• Hardware & Software Knowledge: Solid understanding of personal computers, operating systems, and standard business applications.
• Time Management: Ability to manage a high volume of support tickets, multitask, and prioritize effectively under pressure.
• Education: Associate's or Bachelor's Degree in Information Technology, Computer Science, Information Systems, or a related technical field.

Note: Equivalent professional work experience will be considered in lieu of a degree.

Contractor Operational Details

• Work Arrangement: Hybrid schedule.
• Hardware: Company-provided equipment will be shipped/provided for this role.