Patient Engagement Specialist - Chicago, IL (Hyrbid)

Patient Engagement Specialist - Chicago, IL (Hybrid) Karoo is a venture-backed startup, prior to Series A, on a mission to transform cardiovascular care. Our platform is designed to empower large provider groups and health systems to succeed in value-based care contracts with payers by improving patient outcomes and reducing cost of care through better coordination, analytics, and disease management. While our initial focus is cardiology, we are building a scalable operating system for managing complex conditions across the healthcare spectrum. We partner with health plans and providers to deliver comprehensive support for individuals living with heart disease and other chronic conditions. Our interdisciplinary care team includes nurses, registered dietitians, social workers, and care coordinators who work together to improve health outcomes—all from the comfort of our patients' homes. This is a rare opportunity to join a mission-driven founding team at a pivotal stage and help define the future of healthcare technology, with the power to improve the lives of patients with cardiovascular disease, the number one cause of death in America today. Karoo is seeking to add an important care team member, the Patient Engagement Specialist. This individual will be responsible for new patient acquisition and play a critical role in driving growth within the organization. This role will focus on screening eligible patients for enrollment, communicating with health plans, interacting with prospective patients to explain services, address inquiries, gather information, provide education, and schedule initial appointments with the virtual team. The PES will conduct outreach by phone and in person, educating patients about the benefits of the program, answering questions, addressing concerns, and guiding them through the enrollment process. This hybrid position includes 2-3 days of remote work each week and 2-3 days spent in the community, including hospitals, provider offices, and occasional patient home visits throughout the Chicagoland area. Responsibilities Contact eligible members by phone to introduce Karoo Health's cardiac care management program and conduct enrollment onboarding sessions. Pre-screen patients for eligibility, educate patients about the benefits of participating in the program, and answer questions. Build trusting relationships with patients and caregivers to encourage enrollment Conduct in-person outreach in hospitals, provider offices, community settings, and patient homes as assigned. Maintain documentation in the Karoo Health EHR system for tracking and reporting purposes Drive patient enrollment by providing an overview of the Karoo Health program and Model of Care through patient education and interaction to ensure patients understand program services and benefits Maintain accurate documentation in the electronic care management platform. Meet monthly outreach, enrollment, and engagement goals. Manage inbound calls from patients responding to inquiries about enrollment and ongoing engagement with the Karoo Care Program Implement strategies to appropriately enroll patients in the program Communicate regularly with all members of the interdisciplinary team to share key information, coordinate tasks and provide support for the enrollment process Participate in team meetings, ongoing training, and quality improvement initiatives. Special projects, initiatives, and other job duties as assigned Qualifications High school graduate or equivalent Ability to work within hours of 8 am-5 pm Monday-Friday Community Health Worker/Partner, Medical Assistant, LPN, CNA preferred Valid driver's license and proof of automobile insurance. Cardiac-experience preferred Minimum three years of related experience in health care and/or physician clinic/practice setting General understanding of enrollment and billing processes and procedures Strong interpersonal skills and ability to quickly establish rapport with providers and patients Highly comfortable in group/team dynamics and able to fit in with clinic staff and teams Confidence in explaining new programs and initiatives to people/patients; ability to connect and engage with people comfortably Experience with team collaboration and coordination of care with external sources Exceptional communication skills and can practice active listening Comfort with ambiguity and a fast-paced culture; you can adapt and approach problems with a solution-oriented mindset Ability to utilize data to make informed decisions Why Join Karoo Health? At Karoo Health, you'll have the opportunity to make a real difference in the lives of patients living with heart disease. You'll join a mission-driven team committed to improving cardiovascular health through innovation, compassion, and personalized care while working in a flexible hybrid environment that combines virtual outreach with meaningful in-person connections. Equal Opportunity Statement At Karoo Health Inc (“Karoo”), we believe that improving healthcare starts with creating a more equitable and inclusive world, both inside and outside our organization. We are committed to fostering a diverse workforce that reflects the communities we serve, and to building a culture where every team member feels valued, supported, and empowered. Our commitment to inclusion is reflected in initiatives such as equitable compensation practices, employee resource groups, inclusive benefits, and more. Karoo Health is proud to be an equal opportunity employer. We maintain a strict policy of non-discrimination for all applicants and employees. What does that mean for you? It means that we are dedicated to providing a workplace that is inclusive, respectful, and free from discrimination or harassment of any kind. Employment decisions at Karoo Health are made based on merit, qualifications, and business need, without regard to race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, disability, marital status, veteran status, political affiliation, or any other characteristic protected under applicable law. This policy applies to every aspect of the employment journey, from recruitment and hiring to compensation, benefits, training, promotion, performance evaluation, and beyond. We’re committed to doing the right thing, always, and that includes creating a fair and inclusive hiring process and workplace for all. Karoo Health welcomes all. In the United States, compensation is determined by factors including location, role level, job-related skills, experience, and market conditions. Some positions may also be eligible for bonuses, equity, or other benefits. To learn more about Karoo Health’s benefits, please contact our People Team. #J-18808-Ljbffr Karoo Health