HVAC Service Manager

As a Service Manager for either Norther California, Southern California or Denver Colorado , you are responsible for leading operations in your assigned territory to achieve corporate goals and maintain exceptional customer relationships. Key responsibilities include:


Maintain, support, and improve all customer, employee, and business relationships in the assigned territory.


Integrate new and existing customers and coordinate technical requirements and billing preferences with RSC operational and administrative teams.


Establish professional working relationships with customer administrators, field advocates, and the Executive Vice President to achieve strategic goals.


Responsible for driving revenue growth, improving profitability, expanding customer diversity, and increasing customer site count within the assigned territory.


Integrate new and existing customers by ensuring smooth onboarding and coordinating technical requirements and billing preferences with RSC operational and administrative teams.


Develop and maintain professional relationships with customer administrators, field advocates, The Reginal Director, and the Executive Vice President to align with and achieve strategic goals for the assigned territory.


Provide weekly progress reports to the Regional Director on territory operations and collaborate to ensure alignment with corporate strategic goals.


Build strong relationships with customers in the assigned territory. Understand their processes and procedures, and ensure your team consistently meets all customer requirements.


Establish and maintain relationships with vendors and subcontractors to ensure effective operational support and timely service delivery when needed.


Provide operational leadership, career development guidance, and technical support to technicians in your territory to ensure achievement of corporate and customer strategic goals.


Set clear performance expectations for your Field Service Team and enforce compliance to maintain operational excellence.


Achieve all established corporate goals for the assigned territory. Upon completion, collaborate with the Regional Director to define and implement new objectives.