Financial Services Representative - Accounts Payable

Job Opportunity At Hallmark

Crown Financial Services (CFS) provides financial shared services to Hallmark and its subsidiaries. Services include Accounts Payable, Business Expense, General Ledger, Fixed Assets, and Payroll. Accuracy, reliability, problem solving, process improvements and efficiencies, and a focus on customer service are critical to our success.

The role entails:

• Process Accounts Payable transactions in SAP ECC related to payments, invoices & credits.
• Follow detailed Standard of Procedure (SOP) for entry into SAP/ERP system.
• Research and answer internal and external customer questions with a customer service focus. This may include but is not limited to:
• Navigating SAP/ERP system to determine root cause of issue.
• Utilize analytical and problem solving skills to review history and determine proper solutions experienced by CFS customers.
• Research and resolve returned payments.
• May sometimes require working as a team to resolve more complex issues.
• Collaborate with Tax Department. Support statutory audit adhoc requests; copies of cashed checks, work on bank portals, etc.
• Work closely and collaboratively with Vendor Master Team to build and strengthen working relationships with various areas across Hallmark. Work may include; coordinating special types of payments, resolving issues, releasing payments, creating payment files, assisting with contacting vendors when refund is due back to HMK, etc. CFS Representative role may have high impact on the vendor relationship.
• Monitor and answer adhoc questions in shared mailbox; internal and external clients.
• Other work related duties as assigned.

Basic qualifications:

• Associates degree OR 2 years of professional work experience
• 2 years professional work experience in Accounts Payable or Procurement

Preferred qualifications:

• Bachelor's degree in Finance or related field.
• 2 years of professional work experience using SAP or other ERP systems
• Experience working in a shared services environment.
• Strong analytical and problem solving skills.
• Strong attention to detail and accuracy in processing financial transactions.
• Ability to research, analyze, and resolve payment or invoice discrepancies.
• Strong and effective written and verbal communication skills with a customer service mindset.
• Demonstrated ability to manage multiple priorities to meet deadlines in a high-volume environment.
• Ability to collaborate with diverse group of individuals, internal and external.
• Continuous improvement or process efficiency mindset.

Additional details:

• This is a progressive role that will be filled at the level based on the skills and experience of the selected candidate.
• This is a hybrid position, with the flexibility to work from our recently renovated headquarters building in Kansas City, MO, and from your residence within the KC metro area.

Hallmark is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, age, pregnancy, national origin, physical or mental disability, genetics, sexual orientation, gender identity, veteran status, or any other legally-protected status.