Host/Hostess

Job Description

Job Description

Job Description:

A hostess or host greets customers as they enter a restaurant, immediately seats them, or places them on a waiting list. They may also handle phone calls and customer queries about the restaurant and menu and assist various restaurant staff when necessary.

Company Overview

Huey's, locally owned and operated, has been a staple of the Memphis community for 50 years. We're known for our blues, brews, burgers, excellent customer service, community outreach, and family environment.

Job Summary

• (Host/Hostess) responsibilities include greeting guests warmly upon arrival with eye contact, providing accurate wait times and escorting customers to the dining and bar areas. For this role, you should have solid organizational and people skills to make sure our guests have a positive dining experience from the moment they arrive till their departure.  

• As a Host/Hostess duties include bussing tables, ensure quality control of the food, fill ice bins, maintain restaurant cleanliness.  During down time the Host/Hostess will serve as a Food Runner, assisting the servers and their main duty is to deliver or "run" food to tables once a food order has been prepared by the cooks.

• At other times,  the Host/Hostess help as To-Go Attendants.  They are 100% responsible for the takeout area and all take-out orders when working.  Some of the duties are:  answer phones with a “smile” and a proper greeting, making sure all orders are complete, including sauces or sides and making sure all orders have napkins and utensils.

Responsibilities

• Greeting customers as they walk into the restaurant
• Guiding them to their table
• Giving guests accurate wait time estimates and seating them in the waiting area
• Optimizing seating at different tables to ensure even workload for wait staff
• Assist servers and bartenders during downtime with bussing tables and running food

Qualifications

• High School Student or Graduate
• Ability to stand, walk, run, squat, or bend for the shift, up to 6 hours.
• Ability to communicate effectively with customers.
• Use the computer program to enter orders.
• Good judgment.

Benefits/Perks

• Free Employee Meal when working
• 50% Discount on a meal when the off clock (restrictions apply)
• Medical Insurance (if applicable)
• Vision and Dental Insurance 
• Term Life Insurance
• Short and Long Term Disability
• 401-K (if applicable)
• Employee Assistance Program