IT Support Analyst I

IT Support Analyst IImmediate need for a talented IT Support Analyst I. This is a 12 Months Contract opportunity with long-term potential and is located in Sacramento, CA (Onsite).Pay Range: $20 - $21/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).Key Responsibilities:Provides client desktop support with basic level technical understanding and capability (Tier 1) in Microsoft Operating Systems, Microsoft Office Suite, and computing in an enterprise network environment. In Tier 1 technical scope, effectively troubleshoots desktop and mobile computing devices, network, and peripheral issues.Identifies and engages needed resources to remedy problems.Diagnoses and resolves technical issues that require in-depth analysis, such as application, hardware, and software problems.Takes appropriate action (e.g., phone calls, pages, emails, etc.) to contact responsible support personnel to handle system wide events (e.g., system outages, software rollouts, down servers, application failures, etc.)After-hours analysts provide support after core hours.Contacts On-call support for urgent issues on applications used by clients.Administers active 2-way communications and "knowledge transfer" within assigned team/function, both planned/advance notice and real-time.Fosters strong Teamwork culture intra and inter TSC, with team staff, colleagues, partners, and stakeholders.Create/Assign incident tickets and work orders based on priority, impact, and complexity to the appropriate fix agents.Key Requirements and Technology Experience:Must have skills: Minimum 1 year of experience in IT service/help desk operations or Desktop SupportHigh School or equivalent experience requiredMust be available to work varied shift schedule in a 7 X 24-hour operations center environmentMust be available to work onsite in Sacramento, CAOur client is a leading Utility Industry and we are currently interviewing to fill this and other similar contract positions.