HR Operations Specialist

IDR is seeking a HR Operations Specialist to join one of our top clients for an opportunity in West Palm Beach, FL. In this role, you will support U.S. HR Operations by processing high-volume HR transactions and resolving employee inquiries using Workday and a case management platform. This is a hands‑on position within a large, fast‑paced organization (example industry: financial services) focused on delivering accurate, timely, and customer-centered HR operational support. Position Overview for the HR Operations Specialist: Execute high-volume Tier 1 Workday Core HCM transactions supporting employee lifecycle activities (data updates, job/organization changes, and related processes) Manage and resolve Tier 2/Tier 3 HR cases, including researching issues, coordinating with partners, and driving timely resolution Perform quality checks to ensure data accuracy, policy compliance, and successful completion of HR business processes Partner cross-functionally with Compensation, Benefits, Payroll, HR Technology, and HR Business Partners to investigate exceptions and complex issues Contribute to operational excellence through process improvements, documentation/knowledge articles, and participation in UAT and system enhancements Requirements for the HR Operations Specialist: 5+ years of progressive HR Operations experience supporting employee lifecycle processes Hands‑on experience processing HR transactions in Workday Core HCM Experience managing employee cases using ServiceNow HR Service Delivery (HRSD) or a comparable HR case management platform Strong attention to detail with the ability to validate transactions and maintain data integrity across HR systems Proven ability to independently manage complex cases requiring research, analysis, stakeholder coordination, and clear employee communication What's in it for you? Competitive compensation package Full Benefits; Medical, Vision, Dental, and more! Opportunity to get in with an industry leading organization. Why IDR? 25+ Years of Proven Industry Experience in 4 major markets Employee Stock Ownership Program Dedicated Engagement Manager who is committed to you and your success. Medical, Dental, Vision, and Life Insurance ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row. #J-18808-Ljbffr