Sr. Partner Implementation Manager

Job Description

Job Description

Insurance touches people during some of the most challenging moments in their lives. Hi Marley is on a mission to transform how the P&C industry communicates, making those moments faster, easier, and more empathetic for carriers and the customers they serve. We build AI-powered software that keeps everyone in the claims conversation informed and connected. If you believe insurance can combine operational excellence and automation with a human touch, we'd love to meet you.

As a Sr. Partner Implementation Manager at Hi Marley, you will lead the onboarding and implementation of partners onto Hi Marley's collaboration platform, helping connect key players across the insurance ecosystem to create a more seamless experience for policyholders and adjusters. You will partner with external organizations and internal cross-functional teams to discover, design, and implement workflows that drive operational efficiency and customer value. Leveraging your project management expertise and deep understanding of insurance workflows, you will guide partners from initial discovery through go-live, enabling scalable customer journeys that improve communication, streamline processes, and enhance the claims experience.

Teamwork and shared enthusiasm is a core part of our culture, which is why this role involves joining us in the Boston Office for 2-3 days each week.

What You'll Do:

• Lead end-to-end partner implementations, serving as the primary project manager from kickoff through Customer One go-live
• Conduct discovery sessions with partners to understand operational workflows, business goals, and integration opportunities
• Design and configure workflows, events, and messaging experiences that support seamless customer and adjuster journeys
• Collaborate with partners and internal teams to define use cases and ensure solutions align with business and customer needs
• Identify, articulate, and quantify the value delivered to partners, carriers, and policyholders through implemented workflows
• Coordinate cross-functional resources across Product, Engineering, Customer Success, and partner teams to ensure successful execution
• Manage implementation timelines, risks, dependencies, and stakeholder communication throughout the project lifecycle
• Drive adoption and readiness activities to support successful launch and long-term partner success
• Continuously identify opportunities to improve implementation processes, scalability, and customer outcomes

What We're Looking For:

• 6-7 + years of experience in implementation management, professional services, partner operations, or a related function in SaaS or insurance
• Strong project management skills with the ability to manage multiple complex implementations simultaneously
• Deep understanding of insurance workflows, claims processes, and ecosystem partnerships
• Strong consultative and relationship management skills when working with external partners and cross-functional internal teams
• Ability to design and optimize customer journeys, workflows, events, and communication experiences
• Customer-centric mindset with a passion for improving experiences for policyholders, adjusters, and partners
• Strong analytical and problem-solving skills, including the ability to identify, articulate, and quantify business value
• A genuine curiosity about AI and emerging technologies, paired with the judgment to apply them thoughtfully and responsibly

Compensation, Benefits & Perks:
At Hi Marley, we are committed to fair and transparent pay practices. The annual base salary for this role is expected to fall within the range of [$103,000–$191,000], depending on experience, skills, qualifications, and location. Offers are determined based on these factors as well as internal peer equity. It's most common for new hires to start near the midpoint of the range, allowing room for growth as employees develop in their role.

In addition to base pay, we offer a comprehensive total rewards package that supports both your wellbeing and professional growth, including:

• Equity grants for all employees
• A 4% matching 401(k) program
• Medical, dental, vision, disability, and life insurance coverage for employees working 30+ hours per week
• Monthly wellness stipend
• Paid parental leave
• A flexible vacation policy - we all work hard and take time when we need it

Who We Are:
At Hi Marley, our culture is built on three core values that every employee embodies:

• Max Courage – We encourage our team, our customers, and their customers to dream big, try new ideas, and maximize impact by measuring risk.
• Be Humble – We lead with appreciation and promote a culture of humility, compassion, and openness to learn from anyone, anywhere.
• Ubuntu ("I am because we are") – We believe true success is much bigger than any single individual or company. By aligning our individual aims behind a shared purpose, we can achieve our fullest potential — together.

Life at Hi Marley:

Life at Hi Marley is shaped by collaboration, learning, and genuine connection. We're proud to foster an environment where people can do their best work, feel supported, and grow alongside a team that celebrates both individuality and shared purpose.

• A fun, lively startup culture that embraces creativity and innovation
• Core values-based leadership that guides our decision-making and daily interactions
• A culture of engagement, diversity, inclusion, and belonging — everyone's voice matters
• Flexible, hybrid work environment that values balance and trust
• Ample opportunities to learn, take on new challenges, and make an impact in a fast-growing organization
• Meaningful work that directly supports our mission to help people and organizations communicate with empathy and clarity

Hi Marley is proud to be an equal employment opportunity employer. We celebrate diversity and do not discriminate based on gender, sexual orientation, gender identity, religion, race, veteran status, disability status, or any other characteristic protected by applicable law. We are committed to building an inclusive work environment representing a variety of backgrounds, perspectives, and skills, where all employees are encouraged to be their authentic selves.

Hi Marley participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information, please review the documents under "E-Verify Poster" here: verify.uscis.gov/web/OnlineResources.aspx