Turndown Attendant

The Shelborne By Proper

The Shelborne by Proper is an iconic Miami Beach landmark reimagined through the lens of Proper Hospitality. Set along the ocean in the heart of South Beach, our historic Art Deco property brings together thoughtful design, elevated hospitality, dynamic food and beverage, wellness, nightlife, and a distinctly Miami sense of energy. More than a hotel, The Shelborne is envisioned as a destination for both travelers and locals — honoring the character and history of the property while creating a modern luxury experience that feels deeply connected to the culture, rhythm, and spirit of Miami Beach.

Essential Job Duties and Responsibilities

• Turndown Service & Room Preparation:
  • Provide turndown service in guest rooms by turning down the bed, fluffing pillows, and ensuring linens are clean and neatly arranged.
  • Replace used towels with fresh ones, ensuring that bathrooms are fully stocked with toiletries and amenities.
  • Replenish in-room supplies, including water bottles, coffee, and other guest amenities, to ensure the room is fully prepared for the evening.
  • Ensure that guest room lighting is adjusted to create a warm and inviting atmosphere for the evening.
• Guest Room Inspection:
  • Conduct a thorough inspection of guest rooms to ensure that they meet the hotel’s cleanliness and comfort standards.
  • Address any issues or requests from guests promptly, including extra pillows, blankets, or room amenities.
  • Report any maintenance or housekeeping issues (e.g., broken furniture, faulty lighting, or plumbing problems) to the appropriate department.
• Guest Interaction & Customer Service:
  • Respond to any guest requests related to turndown service or other in-room needs in a friendly and professional manner.
  • Communicate any guest preferences or requests to the housekeeping supervisor or management to ensure a personalized guest experience.
  • Ensure guests feel comfortable and welcome during turndown service, maintaining a polite, courteous, and professional demeanor.
• Cleaning & Tidiness:
  • Ensure that guest rooms are tidied and free of clutter during turndown service, making the room as inviting and relaxing as possible.
  • Fold and organize towels, robes, and any other guest items to ensure the room is neat and orderly.
  • Clean and sanitize surfaces as necessary, especially in bathrooms, ensuring a high level of hygiene and cleanliness.
• Special Requests & Personalization:
  • Pay attention to special requests or preferences from guests, ensuring that any specific needs or instructions are addressed (e.g., extra pillows, preferred room temperature, etc.).
  • Assist with preparing rooms for a restful evening, including adjusting room temperature or arranging lighting, as needed.
  • Provide additional services such as bringing up room service items, helping with luggage, or offering turndown snacks if requested by the guest.
• Inventory & Supplies Management:
  • Monitor the supply levels of in-room amenities and toiletries, notifying the housekeeping supervisor when inventory needs replenishing.
  • Assist with maintaining cleanliness and organization of the housekeeping carts, ensuring that they are stocked with necessary supplies

Education and/or Experience

• High School Diploma or equivalent required.
• Previous experience in housekeeping, hotel service, or a related position is a plus.
• Knowledge of cleaning techniques, equipment, and supplies is a plus.

Skills/Specialized Knowledge

• Strong attention to detail and the ability to maintain high cleanliness standards in a variety of public spaces.
• Ability to work efficiently and independently, managing time effectively to complete cleaning tasks in a timely manner.
• Good communication skills to interact with guests and team members.
• Ability to follow safety protocols and hotel procedures for cleaning and handling cleaning chemicals.

Physical Demands

• Ability to sit or stand for extended periods of time.
• Ability to lift and move up to 40 pounds (e.g., linens, cleaning equipment).
• Frequent use of hands, fingers, and wrists for handling cleaning tools and operating equipment.
• Ability to work in a physically demanding environment with exposure to cleaning chemicals and equipment.

Why Join Proper Hospitality

At Proper, we build experiences that move people — and that begins with the team behind them. As a best-in-class employer, we’re committed to creating one of the Best Places to Work in hospitality by nurturing a culture where creativity, excellence, and humanity thrive together.

Everything we do is grounded in the belief that hospitality is more than a profession - it’s an opportunity to care for others and make lives better. Guided by the Pillars of Proper, we show up with warmth and authenticity (Care Proper), strive for excellence in everything we do (Achieve Proper), think creatively and resourcefully (Imagine Proper), and take pride in the style and culture that make us who we are (Present Proper).

We believe our people are our greatest strength, and we invest deeply in their wellbeing, growth, and sense of belonging. From comprehensive benefits to meaningful development programs, Proper is designed to help you build a career, and a life, that feels as inspiring as the experiences we create for our guests.

Our Commitment: Building the Best Place to Work

Our Best Place to Work initiative is a living commitment — a continuous investment in our people, our culture, and our purpose. We listen, learn, and evolve together to create an environment where everyone feels empowered to imagine boldly, achieve confidently, care deeply, and present themselves authentically.

At Proper, joining the team means more than finding a job — it means joining a community that believes in building beautiful experiences together, for our guests and for one another.

Proper Hospitality is an equal-opportunity employer. We provide employment opportunities to all individuals regardless of race, color, religion, sex, national origin, age, disability, gender identity or expression, genetics, or any other federally or state-protected category.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.