Production Support Engineer

Reduction Support Engineer

Location: Chicago, Illinois (hybrid)

Duration: 12 months

Role Overview

We are seeking an experienced Application Programmer to provide production support within the Market Risk domain. This role involves resolving business queries, managing user support channels, and ensuring the stability of feeds and batch processes. The position requires independent problem-solving, coordination with development teams, and a focus on continuous improvement through automation.

Key Responsibilities

• Respond to and resolve business queries for the Market Risk space.
• Manage the user query mailbox and ensure timely and appropriate responses.
• Resolve feed and batch support items, including managing alerts and system monitoring.
• Utilize framework tools such as ITSM, ITRS, JIRA, DynaTrace, and Splunk for updates and reporting.
• Manage incidents, providing timely user notifications and handling escalations as needed.
• Maintain documentation and contribute to knowledge management.
• Coordinate with development teams to follow up on resolutions.
• Assist with metrics reporting and coordinate Business Continuity testing.
• Identify opportunities for automation to reduce manual, repetitive tasks.

Required Qualifications

Experience:

• 10+ years of Production Support experience.

Technical Skills:

• Strong knowledge of SQL.
• Strong knowledge of UNIX / LINUX.
• Working knowledge of Autosys and Bob jobs.
• Proficiency in Python scripting.
• Working knowledge of ITRS, DynaTrace, and Splunk.

Professional Skills:

• Knowledge of the Software Development Life Cycle (SDLC).
• Working knowledge of ITIL framework.
• Strong verbal and written communication skills.
• Excellent project and time management skills.
• Ability to work effectively in a multi-regional team.

Preferred Qualifications

• Financial industry experience.
• Knowledge of Market Risk.
• Familiarity with Agile methodology.
• Operations exposure with Windows OS.
• Working knowledge of Tableau.