Technology Support Engineer

Akkodis is seeking a Technology Support Engineer for a Contract job with a client in Chicago, IL (Remote) . The ideal candidate will have strong experience supporting Oracle JD Edwards EnterpriseOne environments, with expertise in application support, incident management, troubleshooting, and enterprise system operations.

Rate Range: $52/hour to $55/hour ; The rate may be negotiable based on experience, education, geographic location, and other factors.

Technology Support Engineer Job Responsibilities Include:

• Provide advanced technical support for Oracle JD Edwards EnterpriseOne environments by diagnosing, troubleshooting, and resolving incidents, service requests, and system-related issues.
• Create, implement, and manage Requests for Change (RFCs) while ensuring compliance with change management procedures and operational standards.
• Investigate recurring application and system issues, perform root cause analysis, and develop sustainable solutions that improve system performance and reliability.
• Collaborate with vendors, service management teams, business stakeholders, and technical teams to support issue resolution and maintain system stability.
• Develop, maintain, and enhance knowledge base articles, troubleshooting documentation, support procedures, and operational guidelines to improve service delivery.
• Support continuous improvement initiatives by identifying opportunities to optimize processes, enhance system performance, and improve the overall user experience.

Desired Qualifications:

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related technical discipline.
• A minimum of seven to ten years of experience supporting Oracle JD Edwards EnterpriseOne applications within enterprise business environments.
• Strong expertise in Oracle JD Edwards EnterpriseOne technology, including application support, troubleshooting, system maintenance, and operational support activities.
• Demonstrated experience managing incidents, problem resolution activities, root cause analysis, and enterprise application support processes.
• Excellent analytical and problem-solving abilities with a proven track record of resolving complex technical challenges.

Preferred Qualifications:

• Experience supporting Oracle JD Edwards EnterpriseOne SOA Integration and related integration technologies within enterprise environments.
• Knowledge of IT Service Management (ITSM) principles, including incident management, problem management, change management, and knowledge management best practices.
• Experience supporting large-scale enterprise applications and mission-critical business systems across multiple functional areas.
• Familiarity with enterprise application architectures, middleware technologies, integrations, and business process automation solutions.

If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me at Vaibhav.Singh@ akkodisgroup.com


Pay Details: $52.00 to $55.00 per hour


Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.


Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

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