Production Technician Supervisor - 1st Shift

Act as the first line of communication with customers and warehouse sites; advise customers of service failures and coordinate resolutions Audit daily order processes; ensure all orders are sent to each site Monitor and report all errors for performance tracking Work creatively with the Inventory Control team, Transportation department and warehouse sites on service resolutions Oversee service provider performance and engage providers for service improvement Communicate order changes with warehouses and coordinate shipment schedules Maintain all department ISO compliance documents and train all personnel within the department to the required standards, including the Director and Manager of the department Requirements 2 years of relevant work experience Experience with Microsoft Office and Windows applications; ability to create complex formulas in Excel Associate degree in Transportation or Business (it’d be great if you also have) 2 years of experience in customer service, distribution or logistics in a manufacturing environment (it’d be great if you also have) 2 years of experience in transportation and operations (it’d be great if you also have) Availability to work extended hours as needed, which may include early mornings, evenings and weekends Capacity to quickly learn and achieve proficiency in new software applications Excellent verbal and written communication skills; ability to present clean, organized and thorough information and data appropriate for intended audience Effective organizational and leadership skills; able to use a variety of interpersonal styles and communication methods to effectively adapt to new work structures, processes or cultures Ability to perform complex analyses of data, processes, policies, procedures and/or systems; experience producing unambiguous, comprehensive and accurate interpretations Core Competencies Demonstrates strong customer service and communication skills while effectively coordinating logistics and transportation operations. Proficient in data analysis and maintaining ISO compliance within a manufacturing environment. Highest-signal resume keywords Customer Service Experience Logistics Coordination ISO Compliance Management Data Analysis Proficiency Microsoft Excel Expertise ATS Optimization Keywords Hard Skills Data Analysis Logistics ManagementOrder Processing Service Improvement Performance Tracking Complex Formula Creation Transportation Operations Inventory Control Audit Processes Compliance Documentation Soft Skills Verbal Communication Written Communication Organizational Skills Leadership Skills Interpersonal Skills Certifications & Qualifications Associate Degree in Transportation Associate Degree in Business Industry Keywords Manufacturing Environment Service Provider Performance Warehouse Coordination Order Changes Communication Extended Hours Availability Tools & Technologies Microsoft Office Windows Applications #J-18808-Ljbffr Jobtailor