Dental Operations Manager

Job Description

Job Description

Benefits:

• Bonus based on performance
• Competitive salary
• Dental insurance
• Employee discounts
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Charm Dental Care is growing, and we’re looking for an experienced Dental Operations Manager to join our leadership team.

This is not an entry-level management position. We are looking for someone who has successfully managed dental teams, understands the business side of dentistry, and knows how to coach people while maintaining a high standard of patient care.

What We’re Looking For

The ideal candidate has strong experience with:

• Dental management and team leadership
• Open Dental – strong proficiency preferred
• Treatment plan presentation and case acceptance
• Dental Intelligence – understanding KPIs, analytics, scheduling, production and performance reports
• Modento – patient communication, confirmations and workflow management
• Patient financing and payment plans – CareCredit, Sunbit, Cherry and Proceed
• Must know how to read dental accounts, EOBS 
• Managing schedules and maximizing provider productivity
• Understanding production, collections, AR and operational KPIs
• Training, coaching and holding team members accountable
• Identifying performance gaps and creating action plans
• Improving patient experience and office efficiency
• Handling difficult patient and team situations professionally

Leadership Is a Major Part of This Role

We aren’t simply looking for someone who can “run the front desk.”

We want a leader and coach who can:

• Develop team members instead of simply managing them
• Set clear expectations and follow through
• Have difficult conversations when necessary
• Recognize and reward great performance
• Use data and KPIs to identify opportunities for improvement
• Create accountability without destroying team culture
• Lead by example and help build a high-performing team

Requirements

Dental management experience is REQUIRED.

Candidates should have experience managing a dental office, multiple departments, or a dental team and should be comfortable being accountable for both people and performance.

Experience with Open Dental, Dental Intelligence and Modento is highly preferred.

Strong treatment presentation and patient-financing experience is also preferred.

Who Will Thrive Here

You may be a great fit if you are organized, energetic, accountable, numbers-driven and comfortable leading from the front. You should enjoy developing people, solving problems and finding ways to make a dental practice operate better every day.

If you believe that great patient care, strong culture and strong business performance can all exist together , we would love to meet you.

Apply with your resume and a brief description of the size of the dental team you have previously managed and your dental management experience.