Concierge Security Officer

Location: Denver, CO 80238
Employment Type: Full-Time
Pay Rate: $25.00 per hour

Available Shifts

• Day Shift: 7:00 AM - 3:00 PM
• Swing Shift: 3:00 PM - 11:00 PM
• Grave Shift: 11:00 PM - 7:00 AM
• Weekend and holiday availability may be required based on operational needs.

Premier Concierge Security Officer

Citadel Security USA is seeking a polished, dependable, and service-oriented Premier Concierge Security Officer to join our team in Denver.

This position combines professional security responsibilities with an elevated level of customer service. The officer serves as a visible and approachable point of contact for individuals visiting or working at the assigned location while maintaining awareness of security, safety, access, and operational concerns.

The ideal candidate will be comfortable balancing security responsibilities with frequent public interaction. You should be able to provide assistance with a welcoming attitude while remaining observant, professional, and prepared to respond appropriately when an incident or concern develops.

This is an unarmed position focused on prevention, observation, communication, customer service, documentation, and timely response.

What You Will Do

Security & Patrol Operations

• Conduct routine patrols throughout assigned indoor and outdoor areas on foot and, when required, by company vehicle.
• Maintain an active and professional security presence throughout the property.
• Observe surroundings for unusual activity, unsafe conditions, access concerns, or violations of established procedures.
• Conduct routine checks of doors, gates, windows, emergency exits, elevators, and other designated areas.
• Identify conditions requiring attention and promptly communicate concerns to the appropriate personnel.

Concierge & Guest Services

• Welcome tenants, visitors, guests, and other individuals in a courteous and professional manner.
• Serve as a helpful first point of contact while maintaining appropriate security awareness.
• Provide directions and general information regarding locations, operating hours, amenities, restrooms, lost-and-found procedures, and other available resources.
• Address concerns in a calm and respectful manner.
• Maintain a polished, approachable presence during all guest interactions.

Access Control & Monitoring

• Monitor designated entry and exit points in accordance with established procedures.
• Verify identification when required and issue or manage visitor credentials as directed.
• Monitor CCTV cameras, alarms, access control systems, and other assigned security technology.
• Report unusual activity, access violations, equipment concerns, or other irregularities.

Incident Response & De-Escalation

• Respond to disturbances, emergencies, suspicious activity, and other calls for service.
• Assess situations and take appropriate action within the scope of assigned responsibilities.
• Use appropriate verbal de-escalation techniques when circumstances require.
• Request additional assistance when an incident exceeds the scope of the position.

Reporting & Documentation

• Complete accurate daily activity reports and incident documentation.
• Document significant observations, calls for service, guest interactions, and unusual circumstances.
• Use operational applications and technology, including platforms such as TrackTik, as assigned.

Professional Standards

• Follow company policies, post orders, and procedures.
• Maintain a consistently professional, polished, and well-groomed appearance.
• Demonstrate sound judgment when handling routine questions, security concerns, and unexpected situations.
• Represent Citadel Security USA with professionalism, courtesy, and accountability.

Required Qualifications

• Valid driver's license required.
• Minimum 3 years of clean Motor Vehicle Record (MVR) required for vehicle patrol responsibilities.
• Ability to operate a company vehicle safely and responsibly when assigned to vehicle patrol.
• Minimum 5 years of customer service experience in a public-facing position.
• Minimum 1-2 years of professional security experience.
• Ability to successfully complete required background screening.
• Ability to complete required onboarding and company training.
• Strong verbal and written communication skills.
• Ability to work independently while following established procedures and maintaining communication with leadership.
• Ability to work assigned day, swing, or overnight shifts consistently.
• Availability to work weekends and holidays when operationally required.

Preferred Qualifications

• Two or more years of additional experience in security, law enforcement, military, or a comparable field.
• Previous concierge, hospitality, guest-services, customer-service, or front-facing experience.
• Previous vehicle patrol experience.
• Familiarity with access control, CCTV, alarms, and electronic reporting systems.
• Experience using TrackTik or similar operational platforms.

Physical Requirements

The essential functions of this position require the ability to:

• Stand and walk for extended periods during an assigned shift.
• Conduct indoor and outdoor patrols.
• Walk stairways, emergency exits, hallways, and multiple levels of a property.
• Respond promptly to security concerns and emergencies.
• Lift and carry items weighing approximately 25 pounds when necessary.
• Maintain sufficient visual and auditory awareness to monitor surroundings.
• Reasonable accommodations may be considered to enable qualified individuals with disabilities to perform essential job functions.

Citadel Security USA is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable law.