Sr. Marketing Operations Manager

Description

AppFolio is more than a company. We’re a community of dreamers, big thinkers, problem solvers, active listeners, and multipliers. At every opportunity, we set the pace while delivering innovation built to carry real estate into the future. One in which every experience feels effortless, yet meaningful. Where customers are empowered to take on any opportunity. We show up as one team, connected by our values to be a force for good. Because together, we have the power to create extraordinary outcomes for our customers, our communities, and ourselves.

The Sr. Marketing Operations Manager is a senior marketing technology, go-to-market systems, and AI architecture leader responsible for designing, optimizing, and scaling the infrastructure, workflows, and intelligence that power revenue growth. Rooted in Marketing Operations, this role leads and influences how go-to-market systems support new business acquisition, pipeline visibility, closed-won insights, customer growth, and partner-assisted motions across the revenue lifecycle.

Reporting to the Sr. Director, Marketing Operations, this leader will work closely with Marketing, Sales, Revenue Operations, IT, and Business Systems to execute technical and AI-enabled strategies across the GTM lifecycle. The ideal candidate is both a hands-on operator and a strategic architect who can connect platforms, data, and processes across the customer journey, translating business goals into scalable systems and measurable outcomes.

Your Impact

• Serve as the senior expert in Marketing Operations architecture, GTM systems strategy, and AI-enabled process design.

• Design and evolve a scalable marketing and GTM systems ecosystem supporting acquisition, pipeline progression, customer growth, retention, and partner-led motions.

• Assess current tools and processes to optimize, replace, sunset, or enhance systems in support of an AI-forward go-to-market strategy.

• Identify and implement AI use cases that improve conversion, efficiency, personalization, visibility into closed-won outcomes, and growth opportunities.

• Partner cross-functionally to improve system connectivity, workflow standards, and reporting across demand generation, customer expansion, and partner programs.

• Evaluate current and emerging technologies, build business cases, and recommend improvements that enhance scalability, business impact, and operational resilience.

• Maintain and optimize core workflows in Marketing and Sales, including troubleshooting, change management, and ongoing performance improvement.

• Provide mentorship, documentation, and knowledge sharing to strengthen team capability and operational consistency.

Qualifications

• Proven experience in marketing technology architecture, lifecycle operations, lead management, data flow design, and cross-functional systems optimization.

• Strong understanding of how AI can be applied to inbound conversion, lead qualification, workflow automation, engagement orchestration, revenue intelligence, and content operations.

• Experience with AI-enabled and adjacent platforms would be highly desirable.

• Strong ability to create scalable processes, operational efficiency, and technical clarity across complex systems.

• Exceptional organizational skills and attention to detail with a high level of accuracy.

• Excellent written and verbal communication skills.

• Strong analytical, strategic thinking, and problem-solving capabilities.

• Comfortable balancing innovation with operational rigor, governance, and measurable business outcomes.

• BS degree in IT, Computer Science, Business, Marketing, or equivalent working experience.

Must Have

• 7+ years of related marketing operations experience helping manage, implement, configure, optimize, and scale multiple technical platforms in support of high-level go-to-market strategies.

• Demonstrated ability to evaluate, implement, or operationalize AI-enabled tools, workflows, or strategies within Marketing, Sales, Revenue Operations, or customer journey programs.

• Advanced and applied B2B experience supporting MAP (Marketo) and CRM (Salesforce) for enterprise organizations.

Location

Find out more about our locations by visiting our site . 

Compensation & Benefits

The compensation that we reasonably expect to pay for this role is: $152,000 - $190,000 [base pay]. The actual compensation for this role will be determined by a variety of factors, including but not limited to the candidate’s skills, education, experience, and internal equity.

Please note that compensation is just one aspect of a comprehensive Total Rewards package. The compensation range listed here does not include additional benefits or any discretionary bonuses you may be eligible for based on your role and/or employment type. Regular full-time employees are eligible for benefits - see here .

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About AppFolio

AppFolio is the technology leader powering the future of the real estate industry. Our innovative platform and trusted partnership enable our customers to connect communities, increase operational efficiency, and grow their business. For more information about AppFolio, visit appfolio.com.

Why AppFolio

Grow | We enable a culture of high performance, where delivering results is recognized by opportunities for growth and compelling total rewards. Our challenging and meaningful work drive the growth of our business, and ourselves.

Learn | We partner with you to realize your potential by investing in you from the start. We're cultivating a team of big thinkers through coaching and mentorship with our best-in-class leaders, and giving you the time and tools to develop your skills.

Impact | We are creating a world where living in, investing in, managing, and supporting communities feels magical and effortless, freeing people to thrive. We do this by innovating with purpose while cultivating a culture of impact. We learn as much from each other as we do our customers and our communities.

Connect | We excel at hybrid work by fostering an environment that feels flexible, personal and connected, no matter where we are. We create space to fuel innovation and collaboration, and we come together to celebrate, connect, and succeed.

Paddle as One.

Learn more at appfolio.com/company/careers

Statement of Equal Opportunity

At AppFolio, we value diversity in backgrounds and perspectives and depend on it to drive our innovative culture. That’s why we’re a proud Equal Opportunity Employer, and we believe that our products, our teams, and our business are stronger because of it. This means that no matter what race, color, religion, sex, sexual orientation, gender identification, national origin, age, marital status, ancestry, physical or mental disability, or veteran status, you’re always welcome at AppFolio.