Resident Experience Manager

Responsibilities Work closely with the Director of Resident Experience to support and implement elements of CCMC's Resident Experience strategy Support the interaction between a CCMC community and the residents we serve Develop, implement, and coordinate strategies useful in improving resident relationships, engagement, communications, and overall community satisfaction Assist with recruiting, onboarding, training, developing, and implementing continuing education programs for onsite team members Work with vendors to develop partnerships and discounts to benefit communities Identify and implement consistent best practices for community communications, amenity and activity operations including calendar planning, room rental processes, fitness programs, events, sponsorships, and community partnerships Provide additional support for vacant positions and at times requires filling in on-site and remotely for open lifestyle, communications, and other vacancies as needed to ensure residents do not feel a lapse in services Requirements Working experience of community associations in a large scale master-planned community Bachelors degree in either recreation, hospitality, public relations, journalism, or related field 3+ years of experience in community programming 3+ years of experience with community facilities/amenities 3+ years of experience in communications, including newsletter publication, website administration, social media, etc. 3+ years as a CCMC employee Experience in sales, marketing, public relations, and promotions Strong experience in and understanding of community engagement Exceptional verbal, and written communication skills, with the ability to create original and creative content Proven ability to demonstrate CCMC's core values of respect, integrity, community, and service Deadline-driven, self-starter who can seek out opportunities, and manage multiple projects simultaneously, all while providing strong customer service on all levels Possess a positive attitude and ability to navigate change, positively, quickly and efficiently Demonstrate strong leadership, mentorship and motivational skills Requires ability to travel when needed, at least one week out of the month Physically able to perform and assist in the various roles and responsibilities Must pass a pre-employment drug screen and background check If driving is, or becomes, a requirement of the role, it is required, at all times, that you hold a valid state drivers license for the class of vehicle you are driving, maintain a clean motor vehicle report, and hold current automobile insurance at statutory limits. You must notify Human Resources immediately regarding any change to your motor vehicle standing. CCMC may periodically review motor vehicle reports to ensure compliance with these requirements. #J-18808-Ljbffr