IT Field Service Technician

Staffing Pros, a division of VETS Inc., has an opening with our client for a Field Service Technician in Scottsdale, AZ.


A Field Service Engineer provides on-site IT support for the customers of our client. They are also an escalation point for L1 resources for Desktop related issues that may require additional expertise to resolve.

All activities performed by the Field Service Engineer are captured in the appropriate system of record for activity and time keeping. Support is primarily delivered to the customer's location. Frequent travel to a customer location and/or permanent placement at a customer location is required.

Responsibilities

• Install, upgrade, support and troubleshoot Microsoft Windows desktop Operating Systems, Microsoft Office 365, and other authorized desktop applications
• Install, upgrade, support and troubleshoot PC hardware, printers, and other authorized peripheral equipment
• Install, upgrade, support, patch, and troubleshoot the desktop environment OS and application images
• Work with PSA/service desk tools for managing asset, configuration, request, and incident information
• Maintain PC asset inventory, perform replacement/defective component part returns
• Diagnose and quickly resolve a wide range of Windows applications and networking problems to help minimize downtime
• Troubleshooting network connectivity (wired and wireless) in a LAN/WAN environment
• Requesting and coordinating vendor support
• Emphasis on client support and providing accurate friendly customer service

Required Qualifications

• High School diploma or GED
• 4+ years of desktop support experience
• Working knowledge of IT support concepts and practices.
• Strong written and verbal communication skills

Other Qualifications

• Working technical knowledge of current protocols, operating systems, and standards.
• Ability to operate tools, components and peripheral accessories.
• Software and Hardware Troubleshooting
• Exceptional PC troubleshooting skills with Windows desktop OS's
• Working knowledge of SCCM, AD and remote-control tools
• Working knowledge of 802.1x and multi-form authentication technologies
• Knowledge of all software applications used within the organization
• Self-confidence and interpersonal skills
• Analytical and problem-solving skills
• Good communication (both verbal and written) skills
• Planning and organizing skills
• Good administration management skills
• Create or modify training and SOP documentation
• Create or modify system use documentation
• Strong listening skills
• Able to operate effectively in a team environment with both technical and non- technical team members
• Able to operate with minimal supervision
• Able to manage time effectively, set priorities appropriately, schedule calls
• Able to operate within standard operating procedures
• Able to maintain professional demeanor under stress

EEO Statement

Staffing Pros a division of VETS-inc is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.