IT Salesforce Administrator II

WHO ARE WE: Alerus is a commercial wealth bank and national retirement provider with one core purpose: helping clients achieve their financial goals. We are driven by a shared commitment to always do the right thing; leading with integrity and providing valued advice and guidance to our clients. We value the expertise and skillsets each team member provides and encourage collaboration, innovation, adaptability, and an entrepreneurial spirit at all levels of our company. By consistently seeking improvements and growth, we foster long-term relationships with clients and team members. We are proud to be recognized as a Top Workplace by numerous industry and regional outlets.

CORE VALUES: Passion for Excellence :: Success is Never Final :: Do the Right Thing :: One Alerus

ABOUT THE ROLE:
The IT Salesforce Administrator is the technical owner of applications that are used by Alerus internal and external clients. This position is responsible to work closely with the applicable Business Unit to understand needs and concerns around the solution. Will use the application's native tools to develop and configure the system. Responsible to create efficiencies and utilize the system to the fullest and provide user and process escalation support.

WHAT YOU'LL BE DOING:

• Partner with business stakeholders to gather requirements, understand pain points, and translate business processes into scalable Salesforce solutions
• Design, build, and maintain Salesforce Flows (Screen, Record-Triggered, Scheduled) to automate complex business processes
• Analyze existing processes and recommend technical improvements to increase efficiency and data accuracy
• Create functional and technical documentation for new and enhanced Salesforce solutions
• Configure Salesforce features including objects, fields, validation rules, page layouts, and automation tools
• Lead solution design discussions, ensuring proposed solutions align with business goals and Salesforce best practices
• Troubleshoot and resolve issues related to Flows, automation, and system behavior
• Perform impact analysis and testing to ensure changes do not negatively affect existing functionality
• Collaborate with cross-functional teams (Sales, Service, Operations, IT) to drive successful implementations
• Provide user support, training, and guidance to encourage adoption of new processes and tools

WHAT YOU SHOULD HAVE:

• Bachelor's degree or equivalent combination of education and/or related experience.
• 3-5 years SFDC experience.
• Salesforce Admin Certification required and up to date 3+ years SFDC Administration experience.
• Experience working in the financial services industry, preferred.
• Flexibility with schedule for backup coverage, system conversions, updates, and maintenance.
• Ability to adapt easily to change within a fast-paced environment.

WHAT WE BRING TO THE TABLE:

• Competitive compensation including base salary, bonus and/or incentive opportunities.
• Comprehensive benefits package providing a wide range of health and well-being benefits, including medical, dental, vision, life and long-term disability insurance; and 401(k) and ESOP for retirement savings.
• Generous paid time off programs such as flexible time off, company-paid holidays, parental and bereavement leave.
• Learning and development resources for personal and professional career development, and advancement opportunities.
• Access to financial experts for guidance, financial wellness tools, and discounts on Alerus products and services.
• Support for the communities we live in through paid volunteer time and a company donation match opportunity.

WORK ENVIRONMENT: Work is typically performed in an office setting. The employee is regularly required to sit for extended periods of time. The employee is occasionally required to move about the office utilizing proper ergonomic safeguards when doing so. Additionally, the employee must occasionally lift or move supplies and materials up to 20 pounds.


BASE PAY RANGE:


$72,000 - $90,000 annually


The above information in this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties, and qualifications required of employees assigned to this job.


Alerus is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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