Scheduling Coordinator

Home Care Scheduler

Senior Helpers of Greater Knoxville is hiring a Home Care Scheduler for our Knoxville office. A Home Care Scheduler must manage and coordinate patient visits, matching the schedule with staff availability and suitability. Your responsibilities in this career may also include handling the concerns of clients and responding to calls. You act as the point-of-contact between caregivers and families, making outstanding interpersonal skills imperative. You may also monitor and document care issues. Many employers use electronic health record data, so you should have experience with these programs. You should also show proficiency in business applications, such as Microsoft Excel and Word. Salary Range $40,000-$45,000 based on experience.

Responsibilities

• Develop, and assisting with weekly schedules for our clients and caregivers, balancing specific client needs and caregiver skills.
• Utilize strategic thinking to anticipate staffing needs, address last minute changes, (call outs, client hospitalizations) and implement solutions.
• Act as a key liaison between clients, their families, and our care team ensuring clear communication regarding scheduling and any changes.
• Utilize our scheduling software WellSky to maintain accurate records, track hours, and generate reports.

Qualifications

• Experience in scheduling, preferably within the home care industry.
• Strong organizational skills, attention to detail, and the ability to multitask in a fast paced environment.
• Excellent problem solving and decision making abilities.
• Proficiency in Excel, Word, and Outlook.
• Exceptional written and verbal skills.
• Ability to pass a background check.

Benefits for qualified employees who work for us:

• Weekly Pay
• Blue Cross Blue Shield Health Care - we pay 50%
• Vision - we pay 100%
• Dental - we pay 100%
• Life Insurance - we pay 100%
• AAA Roadside Assistance - we pay 100%
• CNA School Certification - FREE
• 24/7 Chaplain Support
• PTO
• Dedicated Employee Advocate
• Direct Deposit

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.