Head of Agent Support Ops & AI-Driven Service
New York Life
New York Life is seeking a Manager, Agent Support Operations to lead and modernize the Agent Help Desk in a BYOD environment, delivering reliable technology support to agents and staff around the clock. This role blends operational leadership with strategic planning, partnering across Engineering, APSO, Change Management, and Data & Insights to evolve support through AI-enabled capabilities, self-service, and analytics. #J-18808-Ljbffr New York Life
Vacancy posted 4 days ago
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