Testing Center Administrator

Job Description

Job Description

Test Proctor / Testing Center Administrator — Part-Time 

Starting pay: $16.00 About 23 hours/week · Set schedule, no nights, closed Sundays

Innovative Minds has operated professional computer-based testing centers for more than 18 years. We are hiring a part-time Front Desk Testing Center Administrator for our Phoenix location.

This is a customer-facing office position that combines front desk service, administrative responsibilities, computer-based testing, and digital fingerprinting. You’ll work directly with candidates throughout the day while maintaining a professional, organized, and secure testing environment.

Please note before applying: All shifts begin at 8:00 AM, and this position requires successful completion of a federal background check. Both are firm requirements of the role.

This position offers a consistent schedule with assigned shifts, making it easier to plan your week in advance. There are no night shifts, and the center is closed Sundays. Occasionally, you may be asked if you are available to cover an additional shift when a coworker is out.

You’ll be responsible for:

• Greeting candidates and providing professional front desk customer service
• Checking candidates in and verifying identification and required documentation
• Answering candidate questions and explaining testing procedures
• Preparing testing rooms and computer workstations
• Assisting candidates with basic computer login and setup
• Monitoring exam sessions and maintaining exam security
• Maintaining accurate testing records
• Documenting and reporting incidents or technical issues
• Completing opening and closing responsibilities
• Keeping the front desk and testing areas organized and professional

The testing rooms remain quiet, but the front desk will be fast-paced . You may be helping one candidate, checking in another, answering questions, and monitoring testing activity at the same time.

Digital fingerprinting services

Our Tempe location also provides digital fingerprinting, so this role includes a second responsibility that's unique to this site. You'll be trained to:

• Verify identification for fingerprinting appointments
• Capture electronic fingerprints using a live-scan system
• Handle applicant personal information with strict confidentiality

No prior experience with fingerprinting is required — we provide full training and certification.

What we're looking for

You do not need previous testing-center experience. We are looking for someone who is comfortable working in a professional, customer-facing office environment and can provide a positive experience for the people visiting our center.

You may be a good fit if you have experience in areas such as customer service, reception, administrative support, retail, hospitality, banking, medical offices, or other front desk environments, although previous experience is not required.

Physical requirements

The essential functions of this position may require:

• Frequent standing and walking between the front desk, testing rooms, and workstations
• Prolonged periods of viewing computer monitors
• Repeated use of hands and fingers to operate a live-scan fingerprint scanner, including guiding and positioning an applicant's hands on the scanner surface
• Occasional reaching, bending, and lifting or handling testing materials and office supplies, generally up to 20 pounds
• Clear verbal communication with candidates and applicants in a quiet environment
• Sustained attention and alertness throughout the assigned shift

Qualified individuals must be able to perform the essential functions of this position, with or without reasonable accommodation.

Innovative Minds is an Equal Opportunity Employer and considers applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other legally protected status.