Office Assistant II - Breast Center

Kettering Health Miamisburg Office Assistant II

Under the supervision of the provider and/or practice leader, the Office Assistant II provides direct administrative support for general department needs. This role is responsible for a variety of receptions and clerical functions. Responsibilities may include scheduling appointments, patient registration, insurance verification/authorization, and collecting co-payments. As well as general office operations support. The role requires excellent communication, organizational skills, and the ability to work independently while handling multiple tasks efficiently. Performs other duties as assigned.

Job Requirements:

• High School Diploma or equivalent required.
• Associate's degree preferred.
• Minimum of 1 year of customer service and/or administrative support experience, preferably in a medical or insurance setting.
• Experience working with medical terminology preferred.
• Electronic Medical Records is an advantage, Epic is preferred Insurance processing: verifications/authorizations preferred
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
• Excellent customer service and communication skills and possess a friendly demeanor and professional telephone etiquette and remain calm and reassuring when dealing with upset individuals.
• Basic medical terminology and understanding of insurance (Medicare, Workers Compensation, private insurances).
• Ability to follow directions, accept orders and perform repetitive tasks.
• Ability to multitask, prioritize, and manage time effectively with strong organizational skills and attention to detail.
• Competent in methods of filing and retrieval of information, both manual and electronic.
• Ability to maintain confidentiality and comply with patient confidentiality laws and regulations (HIPAA).
• Ability to work in a fast-paced environment, handle multiple tasks efficiently and adapt to change.

Job Responsibilities:

• Greets patients and all who enter the practice in a courteous/friendly manner. Observes HIPAA guidelines for all patients and family members. Answers telephone, screens calls, arranges appointments and referrals. Charts, records, files, and updates with correct demographics, codes, procedures and insurance information; prepares new records, organizes files and maintains records. Answers patient billing questions, performs billing/bookkeeping functions (which may include collecting co-pays, old balances, posting and balancing daily transaction sheets, preparing bank deposits, data entry of charges and codes). Processes mail and maintains, and tracks office inventories. Completes administrative duties as needed. May perform transcription, editing, and file management.

Kettering Health is a not-for-profit system of 14 medical centers and more than 120 outpatient facilities serving southwest Ohio. Our mission is to live God's love by promoting and restoring health. Our commitment to our patients is to help individuals be their best. With that context, safety is our top priority. We provide an integrated system of healthcare experts committed to providing exceptional care.