Customer Care Specialist- Early Delinquency

Job Description

Job Description

WHAT WE DO: LoanMart provides fast, professional assistance to financially stressed or credit-challenged borrowers. Our place in the community was built over twenty-five years, growing from a family-owned single store front in Van Nuys into the largest auto title lender in California.

ABOUT THE TEAM: The Pre-30 Day Collection Team provides exceptional, compliant customer service to customers whose accounts are under thirty days' delinquent. The team educates, negotiates, and removes perceived barriers that are otherwise preventing customers from making payments.

RESPONSIBILITIES:

• Apply exceptional negotiation and collections techniques to bring in payments
• Identify prime collection opportunities
• Provide effective education and service to our customers to minimize the need for vehicle repossession in later delinquency stages
• Utilize negotiation skills to negotiate payment terms and methods with customer, while reducing stalls and obstruction to payment opportunities.
• Ability to thrive in a fast-paced environment.
• Other duties may be assigned, as needed.

REQUIREMENTS:

We value a strong work ethic, attention to detail, and the ability to handle complexity. Here's what you'll need:

• Exceptional customer service skills
• Exceptional listening skills
• Must be able to handle high inbound and outbound calls
• Ability to talk-and-type at or above 45 words per minute
• Computer literate in the use of email and group chat systems.
• Ability to maintain confidentiality and follow all security protocols.
• Ability and consent to participate in virtual meetings and remote monitoring.

HYBRID AND FULLY-REMOTE WORK-FROM-HOME REQUIREMENTS:

• Reliable high-speed internet, secure Wi-Fi, and a stable power source to prevent disruptions.
• Secure, private workspace suitable for company equipment that is free of interruptions and background noise.

POSITION STRUCTURE AND PERKS:

• Hourly earnings range between $18.50 and $20.00 with monthly bonus earnings increasing hourly rate to between $21.00 and $24.00, depending on performance.
• Tuesdays and Wednesdays are in-office in Van Nuys, CA. Monday, Thursday, Friday, and the occasional Saturday are work-from-home. Schedule and hybrid design are subject to change depending on business need.
• Casual dress code- we value individuality and personal preference- wear what fits your lifestyle.
• Well fed-employees are energized employees. Employees enjoy a complimentary espresso bar, breakfast, and grab-and-go snacks. Lunch is catered lunches every Tuesday.
• Health matters- We offer top tier medical, dental, vision plans. Free life Insurance and for-purchase supplemental insurance plans are also available.
• 401(k), Employee Assistance Programs.
• Multiple paid time off programs.

WORKING AT LOANMART : Employees enjoy a work environment that rewards performance and celebrates accomplishments. We do not tie up good ideas in a bureaucratic maze; good ideas come from everywhere, and we want our employees to speak up and be recognized. Career advancement is a matter of turning an idea into an objective. If you're driven and meet the qualifications above, we want to hear from you.

To learn more about the loans we market and service, visit our websites at and

Shift start time varies, and will be assigned in advance. Shifts begin as early as 7 a.m. and as late as 9 a.m. Occasional Saturdays will be required, particularly closer to the end of the month.