Operations Manager - Final Mile

About Williams‑Sonoma DC – Tracy, CA Since it was founded in 1956, Williams‑Sonoma has grown from a single store in Sonoma, CA into one of the largest retailers in the country, with best known and most beloved brands in home furnishings, including Williams‑Sonoma, Pottery Barn, and West Elm. Our Distribution Centers serve as vital connections between factories and our retail, online and mail‑order customers around the world. The Supply Chain environment is dynamic and fast‑paced, and the network is expanding rapidly. If you have a background in distribution, manufacturing, engineering, transportation, finance, human resources, or home delivery – and are looking for a job with a strong opportunity for gaining new skills and for advancement – our Supply Chain Organization could be just the place for you. Williams‑Sonoma, Inc Supply Chain Overview By managing resources responsibly, caring for our people, and uniting around our values, we lead our industry and are proud to be recognized for our continuous action and progress in the following areas: Barron's 100 Most Sustainable Companies; Forbes Best Employers for Women and Diversity; Newsweek America's Most Responsible Companies; and USA Today Customer Service Champions. These honors reflect that we are truly a people‑first organization. Over 4,000 Full‑Time Associates across the Supply Chain 14.5M square feet of small parcel, personalization, furniture, and manufacturing space in the domestic US, Williams‑Sonoma has developed an agile and capable distribution network consisting of the following: Large package / furniture distribution centers located in Southern California, Northern California, Texas, Georgia, and New Jersey totaling 9.2M square feet plus another 1.2M square feet of standalone final‑mile furniture hubs. Small package eCommerce distribution centers located in Mississippi and Arizona totaling 3.2M square feet, consisting of over 1,000 full‑time associates and 1,500 seasonal/temporary associates in Mississippi Sutter Street Manufacturing upholstery factories located in North Carolina and Mississippi totaling with over 1,400 full‑time employees producing approximately $900 million to $1 billion in sales of upholstered furniture Transportation Department for Ocean, Air, Trucking, and Rail consisting of over 30 transportation professionals located in Memphis, TN 700 associates in our Sourcing offices in 10 countries in Asia and Europe including China, Vietnam, Singapore, India, Italy, and Turkey The Operations Manager – Final Mile Delivery is responsible for overseeing and optimizing last‑mile logistics operations. Ensuring seamless, on‑time, and cost‑effective delivery of products to customers while maintaining high service standards. The ideal candidate will have experience managing delivery operations, third‑party logistics (3PL) providers, and a strong focus on process improvement, customer satisfaction, and team leadership. Operations Manager – Final Mile Delivery Position is located in Tracy, CA . Key Responsibilities Lead, coach, and develop company associates and foster a culture of accountability and high performance. Oversee labor scheduling, shift planning, and attendance tracking. Monitor employee productivity and operational efficiency, identifying and addressing performance gaps. Conduct regular safety meetings, training sessions, and compliance audits to maintain workplace safety and operational excellence. Build, maintain and manage relationships with third‑party delivery partners (3PLs), independent contractors, and company employees to ensure adherence to company policies and procedures. Oversee daily final mile delivery operations, ensuring efficiency, cost control, and adherence to Final Mile performance metrics. Monitor route optimization strategies to improve delivery speed and delivery quality while reducing operating costs. Conduct weekly performance reviews of third‑party partners and review contracts to ensure alignment with business objectives. Drive a customer‑centric culture by improving complete, on‑time delivery, reducing damages, and improving returns and replacement rates. Manage escalations and determine resolution to maintain high service standards and customer satisfaction. Oversee the maintenance and organization of the warehouse, ensuring compliance with OSHA regulations and company safety policies. Conduct regular safety inspections, risk assessments, and accident investigations, implementing corrective actions as needed. Maintain inventory control processes, ensure accurate tracking of shipments, and minimize loss or damage. Ensure dock flow efficiency, optimizing staging areas and coordinating with delivery schedules. Develop and execute contingency plans for seasonal demand, weather disruptions, and other logistical challenges. Required Qualifications High School Diploma or Equivalent, and 3 – 5 years of relevant distribution or manufacturing management/leadership experience. In lieu of a degree, 6 – 8 years of progressively responsible distribution leadership experience. This is an on‑site and in‑office role. Data‑driven mindset with expertise in cost control and operational efficiency. Ability to lead and coach an hourly employee team. Manage relationships with third‑party delivery providers to maintain contractual standards. Ability to communicate effectively with excellent interpersonal and customer relations skills. Must be highly organized and process‑oriented with the ability to complete tasks on time. Ability to adapt and change processes to keep pace with the evolving business requirements. Strong technical skills required, but not limited to Microsoft Excel, Word, PowerPoint, and Power BI reporting. Preferred Qualifications Six Sigma Black Belt or demonstrated Lean Manufacturing experience. Knowledge and execution of Final‑mile delivery models, including white‑glove service and same‑day or multi‑day delivery routing. Exposure to furniture manufacturing, distribution, and/or big box distribution. Final Mile Transportation carrier contract negotiations or procurement experience. Expert at understanding Safety and OSHA standards. Physical Requirements While performing the duties of this job, the associate is required to stand, walk, talk and hear. Associate must be able to move, lift or carry heavy objects or materials up to 50–100 pounds. Benefits Generous discount on all Williams‑Sonoma, Inc. brand products. 401(k) plan and other investment opportunities. Paid vacations, Employee Assistance Programs, Time Off to Volunteer, Matching Gifts Community Service Program, and Holidays (in some locations). Health benefits, dental and vision insurance, including same‑sex domestic partner benefits, Legal and Identity Protection Plans and Pet Insurance. For more information on our benefits offers, please visit MyWSIBenefits.com. To learn more about our Supply Chain culture and regional associate events, please visit: (Login credentials may be required). Equal Opportunity Employer Williams‑Sonoma, Inc. is an equal opportunity employer. At this time, we are not accepting referrals from third‑party recruiting agencies for this position. This position is not eligible for visa sponsorship. #J-18808-Ljbffr