(USA) Tire and Battery Service Advisor

Join to apply for the (USA) Tire and Battery Service Advisor role at Sam’s Club. Base pay range $19.00/hr - $26.00/hr Position Summary This range is provided by Sam’s Club. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Responsibilities Be a Team Member: Collaborates with team members to fulfill sales and service requests, educating other associates on tools, tasks, resources, and mentoring new technicians. Communicates and develops interpersonal skills for providing safe and efficient customer service. Be an Expert: Demonstrates knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS, product specifications, and seasonality. Demonstrates knowledge of Point of Sale systems, phone, and in‑person selling techniques. Be a Techie: Leverages digital tools to plan for and drive sales, improve the service experience, and elevate associate engagement. Utilizes handheld technology and systems to make immediate business decisions related to services, safety alerts, new product information, product application, and training. Adapts to new tools and encourages others to use them. Be an Owner: Communicates equipment, tools, and supplies needs to TBC Lead. Tracks and monitors returns and special orders, operates cash registers, processes transactions, works hands‑on in the physical area, maintains accurate inventory audit, safety and compliance standards. Reports TBC complaints, safety hazards, and problems with products, services, and work areas. Completes paperwork, logs, and other required documentation, ensuring merchandise is packaged, labeled, and stored in accordance with company policies and procedures. Identifies member needs, assists members with purchasing decisions, and resolves issues and concerns. Be a Talent Ambassador: Acts as a brand advocate by valuing the member’s experience in the TBC area and modeling high‑quality service and products. Develops, influences, and inspires others to work in a style that is respectful, supportive, and team‑oriented. Understands roadblocks and assists in training team members while complying with company policies, procedures, and standards of ethics and integrity. Implements related action plans using the Open Door Policy and applies these in executing business processes and practices. Complete work assignments and priorities by using policies, data, and resources. Collaborates with managers, coworkers, customers, and other business partners to identify priorities, deadlines, and expectations. Carries out tasks, communicates progress and information, and determines and recommends ways to address improvement opportunities, adapting to and learning from change, difficulty, and feedback. Respect the Individual: Embraces differences in people, cultures, ideas, and experiences. Creates a workplace where associates feel seen, supported, and connected through a culture of belonging. Creates opportunities for all associates to thrive and perform, helping to attract the best talent. Act with Integrity: Maintains and promotes the highest standards of integrity, ethics, and compliance. Models the Walmart values to support and foster our culture, holds oneself and others accountable, and supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us. Acts in a selfless manner and is consistently humble, self‑aware, honest, fair, and transparent. Serve our Customers and Members: Delivers results while putting the customer first. Makes decisions based on reliable information, balances short and long‑term priorities, and considers how own work impacts the team’s ability to deliver on our purpose for all stakeholders. Strive for Excellence: Displays curiosity and a desire to learn. Takes calculated risks and demonstrates courage and resilience. Drives continuous improvements, is open to, and uses new technologies and skills, and supports others through change. Minimum Qualifications Valid state‑issued driver’s license. 18 years of age or older. Preferred Qualifications Auto service industry experience, retail experience. Primary location: 579 Troy Schenectady Rd, Latham, NY 12110‑2806, United States of America. Benefits Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase, and company‑paid life insurance. Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. Additional benefits include short‑term and long‑term disability, company discounts, military leave pay, adoption and surrogacy expense reimbursement, and more. Live Better U is a company‑paid education benefit program for full‑time and part‑time associates in Walmart and Sam’s Club facilities, ranging from high school completion to bachelor's degrees, including English Language Learning and short‑form certificates. Tuition, books, and fees are paid in full by Walmart. Eligibility requirements may apply based on job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For additional information, see One.Walmart at Seniority level Entry level Employment type Full‑time Job function Other Retail EEO Statement Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment. #J-18808-Ljbffr