IT Associate

IT Associate

The IT Associate provides Tier 1 technical and operational support across Woodcraft Rangers' network of program sites. Reporting to the Director of Information Technology, this role supports day-to-day IT operations, asset management, and logistics.

Key Responsibilities:

• Provide Tier 1 technical support, troubleshooting hardware and software issues and documenting requests and resolutions.
• Install, maintain, test, and repair IT systems and equipment across 120+ program sites.
• Maintain accurate inventory and asset records across internal systems and reporting platforms.
• Conduct routine inventory audits and equipment checks across locations.
• Support purchasing of approved equipment and supplies; track and reconcile expenses.
• Coordinate logistics including receiving, storage, and distribution of equipment and materials.
• Inspect incoming shipments, resolve discrepancies with vendors, and ensure quality standards.
• Build and maintain vendor relationships to support cost efficiency and service quality.
• Assist with development, documentation, and training of IT policies and procedures in collaboration with internal teams.
• Support loss prevention protocols across headquarters and field locations.
• Assist with event logistics, including equipment delivery, setup, and breakdown.
• Operate and maintain organizational vehicles and equipment in a safe and compliant manner.
• Prepare regular reports including asset tracking and inventory summaries.
• Travel regularly to program sites across Los Angeles County and surrounding areas.
• Perform other duties as assigned to support departmental and organizational needs

Qualifications and Experience:

• 1+ year of experience in IT support, logistics, inventory management, or a related field preferred.
• Basic knowledge of hardware/software troubleshooting and IT support practices.
• Strong organizational, problem-solving, and communication skills.
• Proficiency with Microsoft Office and web-based systems.
• Experience with asset management systems, inventory tools, or platforms such as Shopify or Sage is a plus.
• Valid California Class C driver's license and ability to travel locally on a regular basis.
• Ability to lift and move equipment (up to 50 lbs).
• Comfortable working in both office and field environments

Additional Requirements:

• Ability to comply with organizational health and safety policies applicable to in-person work.

Special Skills: Ideally, we are looking for someone who is detail oriented, energetic, ambitious, proactive, and positive, with the ability to work both independently and collaboratively. Multi-tasking and attention to detail must be strengths this individual possesses. Individual needs to be comfortable to present and speak in front of staff and peers during in person training.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, bend, lift while working in the warehouse, additionally the employee will regularly use hands to finger, handle, or feel and use a computer. The employees are frequently required to talk, hear, and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly exposed to a computer monitor. The noise level reflects typical work environment for job description.

Woodcraft Rangers provides equal employment opportunities to all qualified applicants without discrimination with regard to race, religious belief, color, sex, sex stereotype, pregnancy, childbirth or related medical conditions (including breast feeding), age, national origin, ancestry, sexual orientation, gender identification and expression, transgender status, transitioning status, physical or mental disability, medical condition, genetic characteristics, genetic information, family care, marital status, enrollment in any public assistance program, status as military, a veteran or qualified disabled veteran, status as an unpaid intern or volunteer, or any other classification protected by law. We also prohibit discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics.