Community Specialist

It's fun to work in a company where people truly BELIEVE in what they're doing!We're committed to bringing passion and customer focus to the business.Overview:The Community Specialist supports multiple onsite operations by producing a high volume of administrative deliverables and tasks. The ideal candidate will work well independently and digitally, with shifting priorities and varying demands.Duties/Responsibilities:· Customer Service: Provide top-tier service to clients, customers, vendors, and coworkers, ensuring timely follow-up and resolution of issues with professionalism and respect.· Revenue Protection: Create revenue protection notices for onsite staff and manage collections for current and past residents.· Application & Lease Management: Overview and audit approved applications, collect holding deposits, and prepare move-in lease documentation. Prepare and send lease renewal offers, process move-outs and complete Financial Move Out Statements. Manage supplemental programs like renters' insurance and assist with communications as needed.· Reporting & Analysis: Generate reports, perform audits, and conduct analysis as required.· Compliance: Ensure adherence to all federal, state, and local landlord/tenant laws, fair housing regulations, and company policies.· Team Collaboration: Uphold company policies and demonstrate IDM's Core Values while collaborating effectively with internal and external stakeholders.Required Skills/Abilities:· 1-3 years relevant property management experience required, preferably conventional· Excellent time management skills with the propensity to be a leader· Team player, willing to go the extra mile to provide concierge level customer service· Effective communicator; both written and verbal· Strong multi-tasking, organizational and problem-solving skills, with attention to detail; a solution finder· Well versed in property management software and technologically savvy· Some understanding of preventative and ongoing property maintenance #J-18808-Ljbffr