Dispatcher

ABOUT THE ROLE
The Dispatcher is a key operations team member responsible for coordinating, approving, and managing the daily technician schedule. This role ensures efficient routing, appropriate prioritization of work, and constant communication between field staff, customers, and internal departments. The Dispatcher also acts as the primary point of contact for incoming calls, emails, and texts, maintaining a high level of responsiveness and customer service.

Looking for strong communicator, with good memory and ability to retain information specific to companies operting rhythym and expand on that knowledge over time.

Need Technical Skills In:
FieldPulse or similar system, this is ERP tied to inventory, financials, etc (Preferred)
Microsoft Office - Outlook, Excel (Required)
They also use a few websites that are intake and form based, they will need to be adept in learning new systems and adjusting to change as the team moves towards updating systems and refining processes.

RESPONSIBILITIES

• Develop and publish the daily dispatch schedule based on job priority, technician availability, and skillsets.
• Approve and adjust unscheduled and emergency service calls, SMA appointments, and project work.
• Resolve scheduling conflicts through collaboration whenever possible or by directive when needed.
• Serve as the primary responder to all incoming communications (phone, text, email).
• Maintain ongoing communication with field staff to monitor job progress and adjust schedules as necessary.
• Oversee vehicle maintenance coordination and ensure technicians adhere to fleet upkeep protocols.
• Maintain accurate customer records, technician capabilities, and scheduling tools.

QUALIFICATIONS

• High School diploma, or GED
• 1-3+ Years of Dispatch, or related functions within similar trades environment

Salary Range

$22.00-$25.00 / Hour

Benefits

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

SCHEDULE

7:30AM to 4:30PM CST
Monday to Friday
First 90 Days in Office w/goal to make this individual remote/hybrid as soon as they've mastered onboarding, systems, effeciencies etc.