Medical Office Clerk

Support patients receiving care within a military healthcare environment by coordinating appointments and maintaining accurate medical records that patients and clinical teams depend on.

At International SOS Government Medical Services, you'll support healthcare programs that improve patient care and operational readiness across the U.S. and internationally. Founded in 1984, International SOS operates in more than 90 countries, delivering healthcare, medical assistance, emergency response, and workforce support services worldwide.

Job Description

As a Medical Office Clerk, you'll provide front-desk, patient scheduling, and medical records support within a military healthcare environment. Working with patients, visitors, healthcare providers, and administrative teams, you'll coordinate appointments, verify eligibility, maintain accurate records, and help keep daily clinic operations organized and responsive.

Employment Type:  Fulltime

Compensation:

• $18.83–$23.54 USD per hour
• Health & Welfare (H&W): Up to $5.09 per hour, in accordance with the Service Contract Act (SCA).

Schedule:  Monday–Friday with assigned shifts between 6:00 a.m. and 6:00 p.m., excluding federal holidays.

Key Responsibilities

• Greet patients and visitors and provide front-desk assistance.
• Answer incoming calls, route callers to the appropriate department, and take messages as needed.
• Schedule, reschedule, and cancel primary, specialty, and subspecialty care appointments.
• Determine patient eligibility for services using applicable military healthcare systems, including DEERS, and provide general appointment instructions.
• Create appointment schedules and templates using CHCS/AHLTA or MHS GENESIS.
• Process and maintain inpatient, outpatient, and ambulatory procedure medical records.
• Organize and review patient records for completeness, accuracy, and consistency.
• Locate records and help ensure required documentation is available before scheduled appointments.
• Obtain test results and other documentation requested by healthcare providers.
• Compile or extract medical records data to support regulatory compliance.
• Complete end-of-day scheduling processes and resolve pending or delinquent appointments.
• Perform additional administrative and clerical duties supporting patient care and clinic operations.

Qualifications

Requirements

• High school diploma or GED equivalency.
• At least six months of experience in an office setting.
• Ability to type at least 50 words per minute.
• Administrative and clerical experience, including receptionist duties and answering telephones.
• Proficiency with Microsoft Word, Excel, Access, and other office software.
• Strong verbal and written communication, telephone etiquette, customer service, and problem-solving skills.
• Ability to obtain authorization to access a military installation and be issued a Common Access Card (CAC).
• Knowledge of general medical ethics.

Preferred

• Knowledge of medical terminology.

Additional Information

All your information will be kept confidential according to EEO guidelines.

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Compensation Disclaimer:
Pay range is based on several factors and may vary in addition to a full range of medical, financial, and/or other benefits. Final salary and offer will be determined by the applicant’s background, experience, skills, internal equity, and alignment with geographical market data.

Benefits Language (FTE roles):
Full-time positions are eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance. Additional benefits include a 401k plan, paid time off, and an annual bonus. International SOS Government Medical Services complies with all federal, state, and local minimum wage laws.

Equal Opportunity Employer (EEO) Statement:
International SOS Government Medical Services is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.