Club Manager

Job Title Club Manager Reports To District Manager Status Full Time / Supervisor / Exempt / Non-Exempt Job Summary Responsible for oversight of gym operations to ensure a positive member experience and a financially successful club. Essential Duties and Responsibilities Recruit, hire, train, schedule and supervise team members. Oversee member service and ensure all team members provide excellent customer service. Perform front desk tasks including greeting, welcoming members, conducting tours, and handling member service issues. Provide support for team members and club members. Create and maintain a positive image for the club. Coaching and counseling to help performance meet company standards. Ensure prompt opening and closing of the gym. Ensure staff are aware of and trained on current marketing promotions. Complete manager portion of onboarding in Paycom for new hires. Guarantee the club is open and staffed during all business hours. Ensure compliance with company policies and procedures. Order supplies and track inventory. Essential Behavior Requirements Customer Service: communicate and interact with customers, coworkers, and the public in a way that exceeds expectations. Listening: actively listen, empathize, and collaborate to solve problems. Problem Solving: recognize and define problems; analyze information; develop alternative solutions; seek assistance when needed. Diplomacy: demonstrate tact and skill in all interactions with appropriate behavior and language. Communication: maintain timely and effective communication with staff, supervisors, and departments to increase productivity and prevent misunderstandings. Minimum Qualifications Honesty and good work ethic. At least 1 year of equivalent managerial experience. Strong customer service skills. Strong communication, organizational, and leadership skills. Basic computer proficiency. Physical Demands Standing and walking at least 75% of the shift. Talking in person or on the phone at least 75% of the shift. Lifting up to 50 lbs less than 30% of the time. Benefits Health insurance Vision insurance Dental insurance Employee discounts Flexible schedule Dollars for Scholars Program Employee Appreciation Program Free membership for self and one family member or friend Team Member Support Team Health, Dental and Vision Insurance Critical Illness Insurance Short Term Disability Insurance Accident Insurance Voluntary Life Insurance Pet Insurance HSA Advancement Opportunities Compensation $49,000.00 per year Company Information Planet Fitness – PF Baseline Fitness Employees at a franchise location are employed by the franchisee and are not employees of PFHQ. Each franchisee is responsible for ensuring compliance with local, state and federal law. #J-18808-Ljbffr