Club Manager

Job Summary The Club Manager is responsible for the overall operational, sales, and service performance of the fitness club. This role ensures a welcoming and safe environment for members and staff, delivering an exceptional member experience while achieving business and revenue goals. The Club Manager leads and develops a high-performing team, oversees daily club operations, and actively drives marketing and membership sales initiatives. This is a high-energy leadership role for someone who thrives in a sales-oriented, community-driven environment. Key Responsibilities Team Leadership & Management Recruit, hire, train, and develop staff, including Assistant Managers and Personal Trainers. Manage employee performance, resolve staff concerns, and conduct disciplinary or termination actions in collaboration with the Regional Director and HR. Submit new hire, termination, and payroll paperwork in a timely and accurate manner. Schedule front desk staff and ensure sufficient coverage during operating hours. Customer Service & Member Experience Create and maintain a welcoming atmosphere for all members, guests, and staff. Ensure superior customer service standards are consistently met by all team members. Resolve member issues and concerns promptly and professionally. Handle new member sign-ups, tours, and onboarding. Facilitate Personal Training product integration during point-of-sale interactions. Operations & Facility Management Maintain overall cleanliness and maintenance of the facility. Ensure club safety for employees and members. Monitor and communicate equipment repair needs promptly. Oversee and participate in daily cleaning duties, including assigned zones. Sales & Marketing Achieve established membership and personal training sales goals. Track Personal Training revenue and report on key metrics. Organize local events to increase brand awareness and generate memberships. Train staff on current marketing promotions and club initiatives. Financial Oversight Review and analyze monthly financial statements. Develop and implement action plans to improve financial performance. Other Duties Perform other job-related duties as assigned to support the success of the broader business objectives. Requirements Qualifications and Education Requirements High school diploma or GED required. Associate degree or higher is preferred. Previous management experience required, preferably in the fitness or hospitality industries. Experience with membership or service-based sales strongly desired. Basic computer skills, including proficiency with Microsoft Office Suite. Skills and Competencies Leadership & Communication Strong leadership and motivational skills with a team-oriented approach. Excellent interpersonal, verbal, and written communication skills. Effective listener and problem-solver with a diplomatic approach to conflict resolution. Customer Service & Sales Superior customer service skills, ideally within the fitness or service industry. Sales-driven mindset with experience achieving or exceeding sales targets. Operational & Organizational Skills Strong time management, organizational, and multitasking abilities. Capable of handling a variety of member needs and team priorities. Technical & Physical Requirements Ability to operate and demonstrate fitness equipment safely and effectively. Must be able to stand or walk for extended periods and lift up to 50 lbs as needed. Certifications Required CPR/AED certification may be required depending on local regulations. #J-18808-Ljbffr