Customer Service Technical Specialist

Job Description

CSA Technical Specialist

Daily tasks and responsibilities include, but are not limited to the following:

• Demonstrate flexibility in satisfying customer demands which include mail services and reprographics services
• Receiving package deliveries and preparing outgoing package shipments
• Provide the highest level of prompt and friendly customer service
• Capacity to handle a heavy volume of print production and tax processing
• Ability to meet important deadlines; with availability to provide after-hours support when needed
• Establish operating procedures and quality standards
• Test and evaluate new equipment and materials
• Perform necessary adjustments as outlined in the operators' manuals for set equipment
• Follow start-up, shutdown, and clean-up procedures for equipment
• Monitor operations and make mechanical adjustments as needed, to ensure proper quality output
• Occasionally perform limited operations on other automated equipment
• Participate in cross-training
• Provide backfill as needed

QUALIFICATIONS:

• Minimum of 6 months of customer service experience
• High school diploma or equivalent (GED)
• Experience as a Site Representative and/or a minimum of 6 months demonstrated knowledge and experience in a related functional area
• Directly related equipment operation experience
• Demonstrated proficiency in the operation of related equipment
• Computer experience (Word, Excel, and PowerPoint, Google suite required)
• Excellent verbal and written communication skills

REQUIREMENTS:

• Strong organizational skills, attention to detail
• Ability to work independently and as part of a team
• Ability to handle multiple projects simultaneously
• Ability to learn various programs and applications
• Ability to lift up to 55 lbs.
• Ability to consistently adhere to business procedure guidelines and policies, and company safety standards
• Accountability to meet the employer's attendance policy
• Ability to take and follow directions from the supervisor or site manager
• Professional presence

"The pay range for this position is $19- $20/hr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered."