Customer Service Technical Specialist

$19 - $20 per hour

XBP ASIA

Chicago, IL

Job Description

CSA Technical Specialist

Daily tasks and responsibilities include, but are not limited to the following:

Demonstrate flexibility in satisfying customer demands which include mail services and reprographics services
Receiving package deliveries and preparing outgoing package shipments
Provide the highest level of prompt and friendly customer service
Capacity to handle a heavy volume of print production and tax processing
Ability to meet important deadlines; with availability to provide after-hours support when needed
Establish operating procedures and quality standards
Test and evaluate new equipment and materials
Perform necessary adjustments as outlined in the operators' manuals for set equipment
Follow start-up, shutdown, and clean-up procedures for equipment
Monitor operations and make mechanical adjustments as needed, to ensure proper quality output
Occasionally perform limited operations on other automated equipment
Participate in cross-training
Provide backfill as needed

QUALIFICATIONS:

Minimum of 6 months of customer service experience
High school diploma or equivalent (GED)
Experience as a Site Representative and/or a minimum of 6 months demonstrated knowledge and experience in a related functional area
Directly related equipment operation experience
Demonstrated proficiency in the operation of related equipment
Computer experience (Word, Excel, and PowerPoint, Google suite required)
Excellent verbal and written communication skills

REQUIREMENTS:

Strong organizational skills, attention to detail
Ability to work independently and as part of a team
Ability to handle multiple projects simultaneously
Ability to learn various programs and applications
Ability to lift up to 55 lbs.
Ability to consistently adhere to business procedure guidelines and policies, and company safety standards
Accountability to meet the employer's attendance policy
Ability to take and follow directions from the supervisor or site manager
Professional presence

"The pay range for this position is $19- $20/hr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered."

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Vacancy posted 10 hours ago

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