Account Manager (B2B)

Job Description

Job Description

Company: Air Freshener MarketingLocation: Grand Junction, COEmployment Type: Full-time, Non-ExemptDepartment: Sales & Account ManagementWorkplace Type: On-sitePay Range: $22–$25 per hour, based on experience, skills, qualifications, and internal equitySchedule: Monday–Friday, standard business hours; occasional extended hours during peak volumeTravel: Limited; occasional local visits to customers or prospects in the areaAbout Air Freshener MarketingAir Freshener Marketing helps businesses stay top of mind through custom branded air fresheners - turning logos, designs, and customer ideas into personalized marketing products that people actually use. We are one of the fastest-growing businesses in the Confluent Holdings portfolio, serving 400+ B2B car wash customers with roughly 25% year-over-year growth. Our products may be small, but they carry a big purpose: helping companies create memorable brand experiences through scent, design, and everyday visibility.About the RoleThe Account Manager is the primary day-to-day contact for an assigned portfolio of B2B customers, owning the existing customer base - protecting recurring revenue and driving expansion across our product lines. You will manage customized orders from quote through delivery (including artwork coordination, overseas vendor management, and 90+ day lead times), support customers with responsive service, and pursue cross-sell and upsell opportunities. As capacity allows, you will also contribute to pipeline growth through inside sales activity. This is a role for someone who operates as a trusted partner, communicates constantly and clearly, and thrives in a fast-moving, growing environment where priorities can shift.What You'll DoOwn a customer portfolio ranging from single-location car washes to 100+ unit chains ($10K–$100K+ annual value).Serve as the day-to-day point of contact; answer customer questions and resolve issues with urgency.Manage the full order lifecycle: intake, artwork, quoting, order entry, overseas vendor coordination, extended lead times, and post-delivery follow-up.Identify and execute cross-sell/upsell opportunities; build and track account-expansion plans.Maintain accurate records in CRM, ERP, and order-management systems (NetSuite).Coordinate with the warehouse team on fulfillment and freight.Partner with leadership on customer feedback and product opportunities.Contribute to pipeline growth through inside sales and prospecting as capacity allows.What You'll BringRequired Qualifications2–5 years of B2B account management, inside sales, or customer success experience.A relationship-first mindset - a trusted partner, not an order processor.Commercial awareness: spots cross-sell and upsell opportunities in everyday customer conversations.Strong written and verbal communication and a proactive, highly responsive style.Detail-oriented, organized, and operationally resilient in a fast-paced environment.Quick to learn CRM/ERP tools; proficient in Microsoft Office.High school diploma or equivalent.Preferred QualificationsExperience with customized products and extended lead times (packaging, branded merchandise, private-label).Overseas vendor coordination experience.Hands-on CRM/ERP experience (NetSuite a plus).Associate's or Bachelor's degree.Who Thrives in This RoleYou will do well here if you:Communicate early and often, and keep customers and teammates in the loop.Take ownership of your accounts and follow through without being chased.Stay organized and accurate across many moving orders and deadlines.Spot opportunities to grow an account and act on them.Stay calm and adaptable when priorities shift in a growing business.Bring a team-first attitude and jump in where needed.Compensation & BenefitsPay range: $22–$25 per hour, based on experience, skills, qualifications, and internal equity. Benefits may include health, dental, and vision coverage, retirement savings, paid time off, paid holidays, and other company-sponsored benefits.Work EnvironmentThis role is on-site at our Grand Junction, CO facility, primarily in an office setting, with occasional time on the warehouse floor to check inventory and orders. Occasional local travel to customers or prospects may be required. A pre-employment background check and/or drug screening may be required in accordance with company policy.Equal Opportunity EmployerAir Freshener Marketing is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.