Central Scheduling Representative

Main Function Works within a team environment scheduling outpatient exams for various hospital services, and various Hospitals. Reports directly to the Central Scheduling Supervisor. Duties and Responsibilities Communication Promptly answers phones in a professional and courteous manner. Utilizes various telephone applications- forwarding, conference calls, etc. Employee may function as a Switchboard Operator Ability to schedule simple and complex patient appointments- for various depts. CT, US, MRI, X-RAY, PET/CT, MAMMO, DEXA. HEART INS. - ECHO, NUCLEAR STRESS TEST, STRESS ECHO, HEART CATH, EP STUDY, ETC. Is responsible for order entry of exams. Scheduled in a timely manner. Communicates courteously and effectively with Patients, Offices, Departments, Doctors, Nurses, etc. Demonstrates an Understanding medical terminology. Clerical Understanding the ability to locate a patient in various systems- Soarian, Qmed, eCw. Knowledge of All insurances. Whether it's Primary or Secondary Knowledge of Allocating Insurances and checking for Eligibility Demonstrates insurance knowledge utilizing insurance verifications tools to accurately verify patients insurance Making sure there's an Authorizations, or No Authorization Required. Getting expiration dates for the Authorizations, or Reference numbers for No Authorization Required. Knowledge of ICD-10 codes to ensure the medical center receives maximum reimbursement. Knowledge of Medicare requirements and ICD-10 Codes that are approved and to communicate with the provider or office when a code is not approved. Knowledge of Procedure Codes (CPT Codes) Demonstrates a thorough understanding of medical terminology. Knowledgeable of the different type of procedures scheduled. Knowledge of what test needs Labs and what Labs are needed. Knowledge of height and weight on specific exams The ability to accurately schedule patients exams for all departments and to best utilize the technologists time. Knowledge of all patient preps for all exams and communicates this information at the time of scheduling. Prioritizations and sequence of exams. Communicates all questions to the appropriate department. Ability to conference with other departments to bring about conflict resolution to scheduling issues. Demonstrates the ability to be cross trained within the department as required by the Supervisor/Director. Computer Demonstrates basic computer skills. Demonstrates the knowledge and ability to work within the Medical Center's computer system. Soarian, Qmed, and eCw. Maintains computer security. Working Relationship Has general knowledge of the Hospital's departments and interaction s with each other. Interacts with physician and offices in a positive and courteous manner. Establishes and maintains collaborative working relationships with other health team members. May perform other duties as requested by supervisor/manager which contributes to the smooth operation of the department. Quality Demonstrates reliability in the conscientious, complete and accurate manner in which work assignments are performed. Demonstrates quality improvement principles in daily work and participates in QI monitor and reporting. Quantity Demonstrates flexibility in work schedule to meet the needs of the department. Demonstrates the ability to perform multiple tasks as required by the position. Continuously utilizes time to maximize full potential, sets priorities. Uses good organizational skills. Time management. Safety Functions within an awareness of risk management and safety issues, reports concerns appropriately. Maintains complete understanding of Arnot Health's emergency codes. Professionalism Is accountable for his/her own actions. Maintains professional behavior and appearance, and Wear's Arnot Health's Id Badge. Maintains and respects patients and patient confidentiality. Addresses customers in a pleasant and respectful manner, displaying courtesy at all times. Attends staff meetings. Other Is responsible for attending all annual mandatory educational programs as required by position. Employee understands and demonstrates the importance of satisfying the needs of the customer/patient. Interacting in a friendly and caring way, being attentive to the customer's needs, both psychologically and physically. Taking the initiative to maintain communication with the customer in order to provide a pleasant experience with the Arnot Health. It is understood that this job description list typical duties for the classification and is not to be considered inclusive of al duties, which may be assigned. Education High School graduate or equivalent. Hospital experience preferred. Knowledge of medical terminology and ICD-10 Coding required. Experience Good organizational, communication, and customer relations skills. Telephone courtesy. Service oriented experience preferred. Cardiopulmonary Resuscitation (CPR) Requirements No CPR required Light physical effort. Typical office job. Exposure Category Category III Tasks that involve no exposure to blood, body fluids, or tissues. Category I Tasks are not a condition of employment #J-18808-Ljbffr