Implementation Specialist

Implementation Specialist

Crexendo, Inc. (NASDAQ: CXDO) is a Public Company in the cloud telecommunications industry providing both telecommunications services to businesses and software solutions to telecommunication resellers. We're an award-winning premier provider of Unified Communications as a Service (UCaaS), Call Center as a Service (CCaaS), communication platform software solutions, and collaboration services designed to provide enterprise-class cloud communication solutions to any size business through our business partners, agents, and direct channels, and we have an immediate opening for an Implementation Specialist role.

The Implementation Specialist is responsible for leading and executing customer onboarding and system implementations for Crexendo's cloud telecom solutions. This is a highly visible, customer-facing role that blends project management, technical configuration, and client consulting. You will serve as the primary point of contact during implementation — ensuring projects are delivered on time, configured correctly, and positioned for long-term customer success.

Key Responsibilities:

• Lead end-to-end onboarding for new customers implementing their Crexendo system
• Develop and manage individualized project plans for each client.
• Coordinate cross-functionally with Sales, Porting, and Support teams.
• Provide consultative guidance on system configuration and best practices.
• Deliver customer with baseline training to ensure successful adoption.
• Troubleshoot mid-level telecommunications and configuration issues.
• Escalate complex technical issues appropriately.
• Maintain current knowledge of product features, updates, and enhancements.

Qualifications:

• 3–5 years of experience in telecommunications, VoIP, UCaaS, CCaaS, or network technology.
• Previous project management or client onboarding experience preferred.
• Strong written and verbal communication skills.
• Ability to manage multiple concurrent projects.
• Working knowledge of Microsoft Office (Word, Excel, Outlook).
• High School diploma required; Associate's or Bachelor's degree preferred.
• Technical certifications are a plus.

Employer Offered Benefits:

Crexendo offers a comprehensive benefits package including; medical, vision, dental, holiday pay, paid time off (PTO), paid sick time (PST), and up to 3.5% 401K match.