Senior Software Engineer II - IT Operations Management

Role Description

This role supports IT Operations Management (ITOM) by designing and delivering automation and integration solutions across physical datacenter infrastructure, private cloud, and public cloud environments. You will translate operational requirements into durable, observable software solutions that improve visibility, reporting, and operational effectiveness across a hybrid infrastructure footprint. You’ll also help strengthen engineering practices through collaboration, code reviews, and mentoring.

Responsibilities

• Design and deliver automation and integration solutions across ITOM platforms, fleet management tooling, and observability systems
• Build and maintain APIs and data pipelines supporting IT operations visibility and reporting
• Support and automate operations across physical datacenter infrastructure (hardware lifecycle, provisioning, asset tracking) and virtualized/cloud environments
• Apply IT governance practices and fleet management discipline across managed endpoints and infrastructure
• Collaborate with operations, infrastructure, and service management teams to identify gaps and translate them into engineered solutions
• Apply AI tooling fluently and deliberately to accelerate delivery and improve solution quality
• Mentor junior engineers on development methodology, automation patterns, and operational best practices
• Participate in code reviews and uphold engineering standards across the team while keeping abreast of emerging developments in IT operations tooling and AI-augmented engineering

Qualifications

• Experience with IT operations platforms (ServiceNow or equivalent) strongly preferred, including ServiceNow development such as Flow Designer, Business Rules, REST APIs, and CMDB
• Experience with hybrid or multi-tier infrastructure environments (physical datacenter + cloud) strongly preferred
• Proficiency in PowerShell and/or Python for automation and systems integration
• Experience across hybrid infrastructure platforms: Azure, AWS, private cloud (VMware, Hyper-V, Proxmox, OpenStack), and physical datacenter operations (Dell hardware, rack/stack, lifecycle management)
• Experience with endpoint management, agent-based data collection, fleet management tooling, and IT governance practices
• Familiarity with infrastructure-as-code or cloud automation patterns (ARM, Terraform, PowerShell DSC, or equivalent) a plus
• Strong understanding of data modeling and SQL (MySQL or equivalent), with proficiency in API design and consumption (REST/JSON)
• Demonstrated ability to leverage AI-assisted development tools as part of standard engineering practice, with knowledge of observability and monitoring platforms a plus
• Strong oral and written communication skills to translate operational requirements into technical designs

Requirements

• U.S. National Base Pay Range: $95,300 - $158,800. Geographic differentials may apply in some locations to better reflect local market rates.
• If performed in New Jersey, the base pay range is $112,574 - $179,826.
• If performed in Ohio, the base pay range is $90,500 - $150,900.
• This job is eligible for an annual incentive bonus.

Benefits

• We are delighted to offer country specific benefits.
• We are committed to providing a fair and accessible hiring process.
• If you have a disability or other need that requires accommodation or adjustment, please let us know.