Bilingual Intake Specialist

Job Description

Job Description

Intake Specialist

Position Overview: We are seeking a motivated and detail-oriented  Intake Specialist to join our team. The ideal candidate will have significant prior experience as a workers’ compensation or personal injury legal assistant or paralegal. This role requires a keen ability to evaluate cases from a business perspective and a talent for converting hesitant callers into clients, ensuring that all callers feel supported and valued. This role requires your presence full-time in our downtown office

Key Responsibilities:

• Conduct initial assessments of potential cases through phone consultations.
• Research and evaluate cases with a strong business acumen, identifying viable claims and potential legal issues in an efficient manner.
• Build rapport with callers, providing reassurance and support throughout the intake process.
• Maintain detailed and organized records of all communications and case evaluations.
• Provide exceptional client service, addressing inquiries and concerns in a timely manner.
• Utilize legal software to document case information accurately.

Qualifications:

• Significant experience as a legal assistant or paralegal, specifically in plaintiff’s personal injury or workers’ compensation.
• Proven ability to assess cases from both a legal and business perspective.
• Strong communication and interpersonal skills, with the ability to build trust and rapport with clients.
• Highly organized and detail-oriented, with excellent time management skills.
• Fluency in Spanish is preferred but not required to effectively communicate with a diverse client base.
• Proficient in legal software and Microsoft Office Suite.

What We Offer:

• Salary range: $45,000 to $65,000 per year plus potential incentive, overtime, and benefits
• A supportive, collaborative, and positive work environment.
• Opportunities for professional growth and development.

If you are passionate about helping clients navigate their legal challenges and have the necessary experience, we invite you to apply for this exciting opportunity.

Our client is a well-established and growing workers' compensation and personal injury law firm located in the Chicago Loop. Their staff is passionate about helping people who have been injured get the best results possible. They have a strong focus on continuous improvement and employee engagement.

Company Description

Our client is a well-established and growing workers' compensation and personal injury law firm located in the Chicago Loop. Their staff is passionate about helping people who have been injured get the best results possible. They have a strong focus on continuous improvement and employee engagement.