Volunteer Coordinator

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Administration Full Time Durham, NC, US

2 days ago Requisition ID: 1072

Salary Range: $22.00 To $24.00 Hourly

Love connecting people? Believe in the power of community? Have a passion for inspiring curiosity? The Museum of Life and Science is looking for an enthusiastic, creative, and relationship-driven Volunteer Coordinator to help grow and strengthen our vibrant volunteer program! From connecting community members with meaningful opportunities to supporting the volunteers who bring our mission to life every day, this role is all about people, possibilities, and the power of working together.

Job Title

Volunteer Coordinator

Job Classification

Regular, FT, Nonexempt

Reports to

Director of Human Resources

Position Objective

The Volunteer Coordinator supports the Museum’s mission by cultivating an ever-growing volunteer program that fosters meaningful community engagement and strengthens the vital role volunteers play in the Museum’s daily operations. This position builds and maintains relationships with individual volunteers, corporate partners, donors, and community organizations seeking to connect with the Museum and its mission to inspire a lifelong love of science. The Volunteer Coordinator leads the continued growth and development of the program while overseeing all aspects of volunteer engagement, including recruitment, onboarding, training, scheduling, tracking, and reporting. This role also serves as the primary liaison between volunteers and Museum departments.

QUALIFICATIONS

Required:

• Collaborative and Creative work approach
• Demonstrated ability to work with internal and external partners and possess strong interpersonal skills
• Excellent oral and written communication skills, including face-to-face communication
• Associates degree or higher secondary education
• Proficient or higher mastery of Microsoft Word, Excel, PowerPoint, and database systems
• 1+ years working in a role with customer service experience
• Demonstrated exceptional customer service skills
• Strong commitment to the Museum’s mission and goals
• Commitment to fostering a welcoming and accessible environment for all persons interacting with the Museum
• Ability to walk up to 3 miles a day to tour and escort volunteers to various parts of the Museum campus.
• Must be able to work some evenings and weekends.
• Previous role serving as a public facing representative of an organization
• Previous experience working with volunteers and coordinating large groups
• Previous experience working or managing special events
• CPR/First aid certification

Responsibilities

• Attract and retain engaged, enthusiastic volunteers through regular communication, including a monthly volunteer newsletter.
• Attend volunteer recruitment events and identify new opportunities to expand community engagement through volunteerism.
• Coordinate and lead volunteer orientations, communications, interviews, and background screenings.
• Match the interests, abilities, and availability of individual and group volunteers with the needs of Museum departments.
• Cultivate and strengthen external relationships to ensure the Museum maintains a strong, engaged pool of volunteers.
• Foster ongoing, collaborative relationships with Museum staff and departments that utilize volunteers to understand and respond to their evolving needs.
• Develop, coordinate, and deliver volunteer training throughout the year, including summer camp youth volunteer orientation.
• Manage and track volunteer hours through Better Impact, the Museum’s volunteer management system. Prepare reports on volunteer hours, participation, and group engagement.
• Maintain and enhance volunteer recognition and appreciation programs that celebrate the contributions of individual and group volunteers.
• Partner with the Development team to strengthen community support through volunteer relationships and engagement opportunities.
• Coordinate individual and group volunteer participation in Museum events and activities.
• Ensure volunteers are appropriately placed, prepared, and supported in their assignments.
• Serve as the People & Culture Emergency Coordinator, assisting with emergency drills, walkthroughs, and responses as needed.
• Provide weekend volunteer support as seasonal programming and volunteer needs require, including events such as Dino Egg Hunt in April, Pumpkin Patch Express in October, and Holidays in the Park in December.
• Maintain and improve volunteer policies and processes to align with the Museum’s Strategic Plan, core values, and evolving mission.
• Serve as a safety champion by encouraging and reinforcing adherence to Museum safety policies and procedures.
• Assist with logistics for volunteer special events, including setup and breakdown of vendor and Museum spaces.
• Engage with Museum guests, volunteers, colleagues, and donors in a positive and helpful manner to support an enjoyable and safe guest experience.
• Prioritize inclusion and kindness in all interactions with staff, volunteers, and guests.
• Support administrative needs related to the kitchen, team member spaces, and supply ordering, and contribute to broader People & Culture initiatives in a spirit of teamwork and collaboration.
• Perform other work-related duties as assigned.

Work is performed both in a typical office environment as well as outdoors during special events.