Operations Specialist-Customer Srvc-Weekend (20335)

Operations Specialist-Customer Srvc-Weekend

MIA Station - Medley, FL 33178

Overview

Level Entry Position Type Full Time Job Shift Any Education Level Not Specified Travel Percentage None Category Supply Chain

Description

Position Purpose

To meet or exceed the expectations of our clients, each and every time we are of service to them. To respond quickly and proactively to challenges, in order to facilitate a quick and positive solution. To unselfishly perform any job related task with a positive attitude and a high degree of accuracy. To help fellow team members in your department as well as other departments when they may need it. To build strong working relationships with our present client base.

Tasks

• Confer with supply chain planners to forecast demand or create supply plans that ensure availability of materials or products.
• Monitor forecasts and quotas to identify changes or to determine their effect on supply chain activities.
• Define performance metrics for measurement, comparison, or evaluation of supply chain factors, such as distribution cost or availability.
• Analyze customer needs to determine how to increase service scope, reduce waste, or optimize customer service.
• Develop procedures for coordination of supply chain management with other functional areas, such as sales, marketing, finance, production, or quality assurance.
• Assist with the negotiation of prices and terms with suppliers and/or vendors.
• Meet with suppliers to discuss performance metrics, to provide performance feedback, or to discuss production forecasts or changes.
• Implement new or improved supply chain processes.
• Design or implement supply chains that support business strategies adapted to changing market conditions, new business opportunities, or cost reduction strategies.
• Monitor supplier performance to assess ability to meet quality and delivery requirements.
• Participate in the coordination of new facilities implementation.
• Analyze information about supplier performance or procurement program success.
• Select transportation solutions to maximize economy by combining shipments or consolidating warehousing and distribution.
• Develop or implement procedures or systems to evaluate or select suppliers.
• Document physical supply chain processes, such as workflows, cycle times, position responsibilities, or system flows.
• Develop forecasts or standard cost lists.
• Assess appropriate material handling equipment needs and staffing levels to load, unload, move, or store materials.

Work Activities

• Understand and utilize all standard procedures
• Generating P.O.D. exception reports for your station
• Utilize exception reports as tracing worksheets
• Utilize all pertinent aspects of the PGL phone system.
• Utilize all pertinent published resources.
• Obtain proof of deliveries on all shipments generated by your station.
• Give proof of deliveries, flight information, shipment history and other computer accessed information upon client request.
• Utilize the computer system on every call received or made.
• When requested, be able to supply Shipment location and status, Last action taken on the shipment every shipment & full shipment history.
• Follow up on every shipment generated by your station.
• Recognize potential challenges in routing and pay special attention to them.
• On every call, note all pertinent information received or given in the memo section of the alert screen.
• Update any changes in regards to routing in the Routing section of the Alert screen.
• Accrue accurate cost, looking out for the financial interest of our clients and PGL.
• Justifying agent charges by noting any special requirements relevant to the services provided.
• Send out information to start the preliminary carrier claims process.
• Generate turnover log for fellow employees each day.

Qualifications

Qualifications

Education and Experience

Years of Experience: 1-3 Years of logistics services and/or warehouse fulfillment experience

AOG experience a plus

Hazmat certification a plus

Experience with all requisite compliance and regulatory requirements

Willing to work variable schedule, including overtime, weekends and holidays

Education: Industry related degree and/or certification

Knowledge

Transportation — Knowledge of principles and methods for moving freight or goods by air, rail, sea, or road, including the relative costs and benefits.

Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Public Safety and Security — Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Skills

Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Speaking — Talking to others to convey information effectively.

Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Negotiation — Bringing others together and trying to reconcile differences.

Time Management — Managing one's own time and the time of others.

Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.

Coordination — Adjusting actions in relation to others' actions.

Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Reading Comprehension — Understanding written sentences and paragraphs in work related documents.

Service Orientation — Actively looking for ways to help people.

Abilities

Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.

Oral Expression — The ability to communicate information and ideas in speaking so others will understand.

Written Comprehension — The ability to read and understand information and ideas presented in writing.

Speech Clarity — The ability to speak clearly so others can understand you.

Near Vision — The ability to see details at close range (within a few feet of the observer).

Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

Speech Recognition — The ability to identify and understand the speech of another person.

Written Expression — The ability to communicate information and ideas in writing so others will understand.

Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.

Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

Tools

• Desktop computers
• Facsimile machines
• Laptop computers
• Special purpose telephones
• Multi-line telephone systems

Technology

• Compliance software
• Electronic mail software
• Enterprise resource planning ERP software
• Warehouse management system WMS software
• Customer resource management CRM software
• Logistics and supply chain software (CargoWise ediEnterprise)
• Microsoft Excel and other office applications