Customer Service Representative III

Medtronic seeks a Customer Service Representative III in San Juan, Puerto Rico to manage strategic customer accounts, process orders, resolve service issues, and coordinate with internal teams. The role requires a bachelor's degree and four years of relevant commercial operations experience, with English proficiency at B2 level or higher.

Responsibilities

• Manage customer orders from receipt through fulfillment with accurate processing and timely delivery
• Serve as primary contact for strategic customer accounts, addressing product and service inquiries
• Coordinate resolution of customer issues related to shipments, returns, credits, and quality
• Collaborate with Supply Chain, Logistics, Sales, and Operations teams to meet customer requirements
• Monitor inventory availability and manage customer inventory programs and EDI transactions

Requirements

• Bachelor's degree and 4+ years customer service, order management, or commercial operations experience
• Demonstrated experience managing customer orders and resolving inquiries
• Cross-functional collaboration experience with business partners
• English proficiency at B2 level or higher
• Proficiency with business systems for order management or enterprise operations
• Medical device industry experience preferred
• Experience with Electronic Data Interchange (EDI) and inventory management preferred