Systems Engineer

Systems EngineerThe Staff Pad is proud to partner with a leading provider of property technology solutions in San Felipe, TX and we are looking to hire an experienced and technically skilled Systems Engineer for a new dual-focused on site role. In this role, you will support the company's Internal IT environment, including offices, end users, network infrastructure, multiple locations and two data centers, while also supporting the Managed Services team in troubleshooting hotel back-office networks for contracted properties. The company manages internal IT like a customer account, applying the same ticketing, SLA, and documentation standards used for its clients.Schedule: Full-Time | On-SiteWhat You'll DoKey ResponsibilitiesInternal IT and Corporate InfrastructureDeliver timely technical support to employees onsite and remotely across multiple office locationsAdminister Windows Server (Active Directory, Group Policy, DNS, and DHCP) along with Microsoft 365 and Entra ID, including accounts, access controls, and permissionsDiagnose and resolve issues with workstations, laptops, printers, VoIP phones, and mobile devicesMaintain Denver and Houston datacenter infrastructure, including Hyper-V, backup and replication, firewalls, switching, wireless, VPN, and site-to-site connectivityOversee employee onboarding and offboarding, IT inventory, and hardware lifecycle trackingPerform patch management and preventative maintenance while supporting hardware refreshes, software deployments, and network upgradesManaged ServicesTroubleshoot hotel back-office networks, including routers, firewalls, switches, access points, VLANs, subnets, DHCP, DNS, and ISP circuitsMaintain network segmentation between guest, back-office, and payment environments according to property and brand standardsResolve connectivity issues across PMS, point-of-sale, key card, security camera, and printer systems while coordinating with vendors and brand support teamsProvide remote support to on-site staff and field technicians with varying levels of technical expertiseMeet service-level requirements while maintaining accurate ticket updates, time entries, and resolution notesEscalate issues to senior engineers, carriers, and third-party vendors while driving them through resolutionSupport new property onboarding by documenting network topology, validating configurations, and identifying required remediationShared ResponsibilitiesCreate and maintain documentation, runbooks, network diagrams, and knowledge base articles for internal and property environmentsManage incidents and service requests through the ticketing system with clear and timely documentationCoordinate with vendors, carriers, and third-party providers on technical issues, warranties, and procurementStandardize configurations, monitoring, and support processes while recommending long-term solutions for recurring issuesWhat We Are Looking ForExperience and Certifications5+ years of experience in IT support, systems administration, or network administrationExperience supporting multi-site environments and remote users across servers, desktops, and network hardwareExperience with a managed service provider, NOC, or ISP support organization preferredHospitality technology experience, including PMS, POS, or hotel lock systems preferredScripting or automation experience with PowerShell, Python, or similar tools preferredRelevant certifications such as CompTIA Network+/Security+, Microsoft, Cisco CCNA, Fortinet NSE, Aruba, or VMware preferredAdditional Skills and AttributesStrong hands-on network troubleshooting skills, including VLANs, subnetting, DHCP, DNS, routing, NAT, firewall rules, and VPNsStrong written and verbal communication skills with the ability to explain technical issues to non-technical usersStrong attention to ticket management, time tracking, and documentation in a service-level-driven environmentWhat You Can ExpectKey TechnologiesCorporate Environment Windows Server 2016+, including Active Directory, Group Policy, DNS, and DHCP; Windows 11, Microsoft 365, and Entra IDHyper-V, Veeam Backup & Replication, and remote support toolsNetwork and Property Environment Fortinet firewalls, pfSense, and MikroTik edge devicesAruba, Meraki, and Cisco switching and wirelessRADIUS/TACACS+, Aruba ClearPass, VLANs, routing, NAT, VPN tunnels, and WAN/ISP troubleshootingNetwork monitoring, alerting, and configuration backup toolsPhysical DemandsOccasional lifting and installation of IT and network equipment (up to 50 lbs)If you're a hands-on IT professional with strong systems and networking experience and enjoy solving complex technical challenges, this role offers the opportunity to work across diverse environments while making a direct impact on both internal operations and customer-facing services. We encourage you to apply today!