Front Desk Agent & Breakfast Server

Benefits: Employee discounts Health insurance About Borealis Basecamp Borealis Basecamp is a northern lights-focused adventure resort in Fairbanks, AK. We provide a unique experience with sky-view igloos for viewing the aurora from the comfort of your bed. Borealis Basecamp is part of Stellar Collection, a group of leading travel and tourism companies in Alaska. All brands under Stellar Collection share a purpose of creating lifelong memories. We are driven by a passion for sharing the wonder of Alaska with our guests and delivering outstanding customer experiences. We look for opportunities to exceed expectations and provide our guests with memories that they will tell their friends and family about and remember for the rest of their lives. Position Details Job Title: Front Desk Agent & Breakfast Server Location: Borealis Basecamp – Fairbanks, AK Department: Guest Services Reports To: Guest Services Manager Employment Type: Full-time Seasonal Season End Date: August 24 Season End Date: April 12 Job Summary The Front Desk Agent & Breakfast Attendant is responsible for delivering exceptional guest experiences through front desk operations and daily breakfast service. This role serves as a primary point of contact for guests and plays a key role in ensuring a smooth and welcoming stay from arrival through departure. All team members at Borealis Basecamp are expected to maintain a team-first mindset, assist across departments when needed, and communicate confidently and professionally with guests from around the world. Key Responsibilities Front Desk Agent Greet guests warmly and provide a professional, welcoming first impression Manage reservations, check-ins, and check-outs accurately and efficiently Escort guests to their accommodations and provide property orientation Answer guest questions regarding activities, tours, and local area information Coordinate bookings and communicate effectively with other departments Maintain a clean, organized, and professional front desk and lobby environment Provide five-star guest service by anticipating and responding to guest needs Breakfast Service Duties Set up and prepare breakfast service in the main lodge Prepare food and beverage displays prior to guest arrival Greet and assist guests during breakfast service Clear tables and maintain cleanliness throughout service Wash, dry, and restock dishes continuously during service Replenish food, beverages, and condiments as needed Break down and clean dining areas following service Restock supplies and prepare for the next service period Qualifications Strong communication and interpersonal skills Ability to provide high-level customer service in a fast-paced environment Ability to multitask and stay organized Willingness to work early morning shifts (starting at 6:00 AM), evenings, weekends, and holidays Basic computer skills and ability to learn reservation systems High school diploma or equivalent preferred Previous hospitality or guest service experience preferred Preferred Skills Experience in hotel front desk or customer-facing roles Strong problem-solving skills and attention to detail Positive attitude and team-oriented mindset Ability to work efficiently both independently and as part of a team Physical Demands Ability to stand and walk for extended periods Ability to lift, carry, and move items up to 50 lbs Ability to work in a fast-paced environment with frequent activity Ability to navigate uneven terrain and outdoor conditions as needed Compensation & Benefits End-of-Season Bonus A $1.50 per hour bonus is paid for every hour worked throughout the season to employees who complete the full season. Employees who leave prior to April 12 are not eligible for this bonus. Employee Housing On-site housing is available for $10.50 per day. Rooms are double or triple occupancy. Amenities include shared common areas with TV, Wi-Fi, dining space, and an exercise area. Housing also includes private bathrooms, laundry facilities, staff-prepared lunch and dinner, and a self-serve continental breakfast (oatmeal, cereal, fruit, etc.). Pre-Employment Requirements Borealis Basecamp is committed to maintaining a safe and professional work environment. All offers of employment are contingent upon the successful completion of a background check conducted by a third-party provider. Employees may be subject to drug testing conducted by a third-party provider, including pre-employment, random, reasonable suspicion, and post-incident testing, in accordance with company policy and applicable law.