Technical Account Manager
$77.04k - $130.3kCommerce Inc
- # Technical Account ManagerApplyremote type: Hybridlocations: Austin, TXtime type: Full timeposted on: Posted 8 Days Agojob requisition id: JR102619# **Welcome to the Agentic Commerce Era**## At Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem. As the parent company of BigCommerce, Feedonomics, and Makeswift, we connect the tools and systems that power growth, enabling businesses to unlock the full potential of their data, deliver seamless and personalized experiences across every channel, and adapt swiftly to an ever-changing market. We believe in harnessing AI responsibly to unlock new possibilities, and we’re looking for individuals who use it intentionally to solve problems, accelerate outcomes, and expand what’s possible in their role. Our purpose is to help businesses confidently solve complex commerce challenges so they can build smarter, adapt faster, and grow on their own terms. If you want to be part of a team of bold builders, sharp thinkers, and technical trailblazers who shape the future of commerce, this is the place for you.At Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem. As the parent company of BigCommerce, Feedonomics, and Makeswift, we connect the tools and systems that power growth, enabling businesses to unlock the full potential of their data, deliver seamless and personalized experiences across every channel, and adapt swiftly to an ever-changing market. Simply said, we help businesses confidently solve complex commerce challenges so they can build smarter, adapt faster, and grow on their own terms. If you want to be part of a team of bold builders, sharp thinkers, and technical trailblazers, working together to shape the future of commerce, this is the place for you.At Commerce we are looking for a Technical Account Manager based in Austin, Texas. In this role, you will operate as a key technical point of contact for your customers and advise some of the most exciting and fastest-growing merchants in eCommerce. By developing a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors you will offer industry-leading advocacy, drive client revenue growth, and help our clients sell more.## ****What You’ll Do:***** Support and grow a book of business, including enterprise and high-growth accounts, providing proactive, strategic, and operational technical guidance and consultation.* Drive stability and growth within your book of business that increases your customer's revenue, drives customer retention, and improves NPS.* Be a technical resource that helps maintain and optimise your customer's technical ecosystem.* Collaborate with Product and Engineering teams to understand, influence, and prioritise new features and the Commerce Roadmap ensuring customer success.* Develop and maintain Technical Account-level Run Books that document your customer's architecture on the* Commerce suite of products as well as integrations with third-party solutions and applications.* Provide your clients with platform configuration support and conduct service reviews focused on growth measures to mitigate case incidents.* Work closely with internal Support teams for case oversight and management, ensuring your client's cases are aligned in accordance with their priorities.* Draw upon the collective knowledge within Commerce and the eCommerce and SaaS industries to lead technical best practice reviews with your clients, ensuring they maximise value from the Commerce platform and ecosystem.* Partner with your clients to personalise information impactful to their Commerce store regarding maintenance, product feature releases, and future roadmap plans.* Participate in recurring business reviews of your book of business and recommend business plans that result in year-over-year growth.* Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.* Evaluate your client's technology environment and recommend apps, integrations, features, and partners aligned to their business objectives.* Assist with high-severity requests or issue escalations as needed, and manage escalations through to resolution.## ****Who You Are:***** 3+ years of experience managing the technical aspects of an enterprise or mid-market portfolio, or direct client consulting within a fast-paced SaaS or eCommerce environment.* Ability to read and interpret JavaScript, HTML, and CSS; comfort with API logic (REST and GraphQL) and integration architecture — coding logic comprehension is essential, hands-on development is not.* Hands-on experience troubleshooting APIs, GraphQL queries, and middleware integrations in a client-facing context.* Strong understanding of eCommerce website optimisation and technical best practices.* Familiarity with foundational eCommerce marketing channels (SEO, email, paid search) and how they interact with platform configuration.* A customer-focused internal advocate, driven to support client growth throughout the customer lifecycle.* Exposure to working closely with Design Agencies, App Developers, Project Managers, and Engineering teams.* Excellent time management skills.* Excellent written and verbal communication and relationship skills, including the ability to engage confidently at the executive level.* Experience with the Commerce product suite is a plus.* Equivalent professional experience welcomed in lieu of a formal degree — we care about what you can do, not just where you studied.* Energetic, enthusiastic, and agile.* Proactive, self-motivated, and goal-oriented — you identify issues before clients raise them and bring solutions, not just observations.* Highly collaborative and driven, with the ambition to grow within the platform and take on increasing account responsibility over time.*This description is intended to serve as a summary of key duties and responsibilities and may not contain a comprehensive list of activities*.**(Pay Transparency Range: $77,044.00 - $130,295.00)**
- J-18808-Ljbffr Commerce Inc
Vacancy posted 5 days ago
Similar jobs that could be interesting for youBased on the Technical Account Manager in Austin, TX vacancy
- ...Job Type: Full-time, On-site Department: Strategic Account Management Who We Are Scale Computing is a global leader... ...operations worldwide. Who We're Looking For The Technical Account Manager (TAM) serves as a trusted technical advisor...SuggestedFull timeCasual workWorldwideFlexible hours
Acumera
Austin, TX3 days ago - ...Technical Account Manager We're seeking driven, curious people who bring energy to what they do and see challenges as opportunities to learn and improve. Our team of co-owners values enthusiasm, creativity, and a growth mindset, and we're committed to putting those...SuggestedWork at office
Allied Wire & Cable
Austin, TX3 days ago - ...Technical Account Manager As a Technical Account Manager at Kibo, you will be the go-to technical expert for customers, guiding them through setup, troubleshooting, and optimization to ensure they get the most out of Kibo's products. You will bridge the gap between...SuggestedRemote workFlexible hours
Kibo
Austin, TX3 days ago - ...customers achieve exceptional outcomes through the Innovation Workspace. Our team of strategic advisors, onboarding experts, and technical account managers work side-by-side with customers to transform how they collaborate, build, and innovate—powered by agentic AI and Miro’s...SuggestedWork from home
Miro Group
Austin, TX5 days ago $90.64k - $135k
...personalized experiences across every channel, and adapt swiftly to an ever-changing market. At Commerce we are looking for a Technical Account Manager based in Austin, Texas. In this role, you will operate as the lead technical point of contact for any and all matters...SuggestedLocal area- Technical Account Manager for High Velocity Segment - Austin, Texas December 15, 2025 Technical Account Manager for High Velocity Segment-Austin, Texas Job Title Technical Account Manager for High Velocity Segment Department Sales Report To General Manager Work mode...Full timeWork experience placementWork at office
- ...several industries, including real estate brokerage, architecture design, construction, and facility management. Your Responsibilities: We’re looking for a Technical Account Manager to build, retain, and grow our customer base. In this role, you’ll work closely with our...Remote workFlexible hours
$99.45k - $112.5k
...always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued... ..., we can’t wait to meet you. WHAT YOU'LL DO As a Technical Account Manager, you will own the ongoing technical relationship through...Full timeWork at officeFlexible hoursBraze
Austin, TX16 hours ago- ...Job Type Full-time Description Sr. Technical Account Manager Location: Indianapolis, IN // Austin, TX Job Type: Full-time, On-site Department: Strategic Account Management Who we are: Scale Computing is a global leader in edge computing...Full timeCasual workWorldwideFlexible hours
Acumera
Austin, TX3 days ago - Clean Harbors, Inc. is seeking a Technical Services Account Manager to join the South Texas Sales team. The role focuses on driving new business in waste management while nurturing existing accounts. Responsibilities include strategic sales planning and customer relationship...
- A semiconductor technology company in Austin is seeking a Technical Account Manager to develop sales strategies and support customers in leveraging semiconductor products. The ideal candidate possesses at least 4 years of experience in the semiconductor industry and a Bachelor...
- ...And people who care—about each other, about UiPath, and about our larger purpose. Could that be you? Your mission As a Technical Account Manager in our Healthcare Client Success team, you’ll guide our most strategic customers in building and scaling enterprise automation...Contract work
$110k - $115k
...manufacturer in engineered grinding solutions is seeking an Account Manager to drive growth in Texas. This role involves managing a multi... ...candidates should have over 5 years in industrial sales and a technical background. Competitive salary of $110,000 - $115,000 plus bonuses...- Alert Media, Inc. is seeking a Technical Account Manager to support our Customer Success team in Austin, Texas. This remote position involves acting as a trusted advisor and providing technical support throughout the customer lifecycle, from implementation to renewal. The...Remote job
- Energy Jobline ZR is looking for a driven Technical Account Manager based in Austin, Texas. The role entails managing a client portfolio, developing strong relationships, and enabling technical needs throughout the software lifecycle. Ideal candidates should possess extensive...
- BigCommerce Pty. is seeking a Technical Account Manager based in Austin, Texas. In this role, you will be the lead technical contact for key accounts, providing strategic guidance and driving client revenue growth. The ideal candidate has over 3 years of experience in eCommerce...
- findhelp is seeking a Staff Technical Solutions Account Manager in Austin, Texas. This role is crucial for driving customer success through effective technical solution implementation and project management. The ideal candidate will have 5+ years of experience in technical...
- A dynamic SaaS startup is seeking a Technical Account Manager based in Austin, TX, to enhance customer success through product training and relationship building. The ideal candidate has a bachelor’s degree and 4+ years of experience in construction or B2B software companies...Remote jobFlexible hours
$114k - $164k
Technical Account Manager, Google Cloud Consulting Chicago, IL, USA; Austin, TX, USA; Reston, VA, USA Requirements Bachelor’s degree in Computer Science, Engineering, a related technical field, or equivalent practical experience. 5 years of experience in a customer-facing...$150k - $200k
...Products team. This role is intended for a technically deep, commercially astute professional... .... Partner closely with Product Management, Engineering, and Marketing to ensure Molex... ...applications engineering (FAE), technical account management, or similar positions that...- Commerce, based in Austin, Texas, is looking for a Technical Account Manager. In this role, you will serve as a key point of contact, advising high-growth merchants in eCommerce. Your focus will be to ensure client success through strategic guidance, identifying solutions...
$131k - $226k
IBM is seeking a Technical Support Professional in Austin, Texas, specializing in Ceph Storage. The role involves providing outstanding customer support and serving as a technical advisor to clients. Required qualifications include extensive Linux system administration...- ...prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to...Remote jobWork at officeFlexible hours
- ...have high standards and hold each other accountable for acting with positivity, dedication,... ...needs. In a nutshell, any technical activity that brings value both to the... ...the Account ~ Educate developers and managers on the value of static code analysis in...Work at officeRemote workWork from homeWorldwideFlexible hours
$75k - $90k
...Technical Services Account Manager Clean Harbors is seeking a Technical Services Account Manager to join the South Texas Sales team! The TS Account Managers will drive new waste management business while growing existing accounts. This role focuses on lead generation...Full timeContract work$92.3k - $121k
...Varicent, we're not just transforming the Sales Performance Management (SPM) market—we're redefining how organizations achieve revenue... ...Varicent's Customer Success team is actively seeking a Technical Account Manager with an analytic mindset and a keen focus on data. The...Remote jobLocal areaWorldwide- ...solutions for clients. This role requires a blend of technical selling skills and strong relationship management, encouraging the professional growth of junior... ...relevant field and 4-7 years of experience in sales or account management. The position offers a competitive...
- ...and unlocking a more connected healthcare experience that is smarter, faster, and more personalized. As a Senior Technical Implementation & Accounts Manager on our Clinical Operations team, you will serve as the primary post-sale partner for our enterprise and...
$50k - $60k
...Description Job Description: Title: Personal Lines Account Manager Fully remote for candidates based in CST/EST time zone. | Experience: Florida personal lines experience. Please note: If this position is posted as either fully remote and/or hybrid...Remote workInsurance Office of America
Sunset Valley, TX2 days ago$160k - $240k
..., but we have big ambitions, bring a ton of care to pursuing them, and have a lot of fun while doing so. The Role The Oncology Account Manager builds and maintains strong professional relationships with key customers and stakeholders in private practice, medical group practices...Private practiceWork at officeRemote workFlexible hoursGenmab
Austin, TX1 day ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Technical Account Manager. Be the first to apply!
Related searches
- technical business manager Austin, TX
- senior technical product manager Austin, TX
- technical manager Austin, TX
- technical services manager Austin, TX
- senior technical manager Austin, TX
- director of technical services Austin, TX
- technical integration manager Austin, TX
- technical training manager Austin, TX
- technical superintendent Austin, TX
- technical program manager Austin, TX