Customer Service Rep

Pay: $17.00/hr


Full Time, Onsite, Orlando, FL.


This job was titled eGift Partner Care


Department: Donation Services Group.


Cru has a long-standing history of being a pioneer in world Christian Missions. We are looking for the most talented individuals with a passion to see the Gospel of Jesus Christ proclaimed to the nations. Come use your God-given talents to help do this!


Our teams at Cru Headquarters are committed to praying for and with each other. Your faith isn't just something apart from who you are it's an integral part of you. Here at Cru we want you to use your gifts to further the Kingdom each day.


The Kind of Work You'll be Doing:

• Provide excellent customer service by handling a high volume of inquiries and requests (via phone, email, donor management system, web, etc.), ensuring accuracy and efficiency.
• Guide donors through the giving process, instruct them on how to manually update their information, and perform various transactions (i.e: reset passwords, change email addresses, etc.)
• Resolve donor issues by troubleshooting and providing solutions for complex donation situations, including eGift contributions (i.e., electronic fund transfers (EFT) and credit cards, etc.) and managing account access.
• Communicate professionally with donors and staff by crafting written correspondence for complex requests and providing updates.
• Enter, prepare, and submit EFT and credit card donations and make updates as needed based on donor or staff instructions. Maintain detailed records by tracking donor interactions, creating service requests, and ensuring accurate updates to donation records and accounts.
• Process internal giving transfers (IGT).
• Ensure compliance with regulations by adhering to standards for secure payment processing, maintaining data integrity, and following internal and external policy requirements.
• Maintain daily statistical volume reports, track phone, email, and mail counts, and ensure error rates are within acceptable limits.
• Collaborate with other departments to ensure proper processing of donations, transfer of funds, and handling of any issues that arise across teams. Track and report errors related to donations on the give site and communicate findings to U.S. Tech.

• Find your purpose: Join a Global Movement Impacting the World for Jesus.
• Comprehensive Compensation & Benefits Package for full-time employees.
• Retirement Savings: 403B plan with matching contributions for qualifying salaried roles and lump sum contributions for hourly roles, helping you plan for your future.
• Paid Time Off & Holiday Pay to support your work-life balance.
• Paid parental leave: 2 months for mothers and fathers
• Health Coverage: 98% paid Medical and Dental Insurance for employees, 50% paid for dependents.
• Life Insurance: Basic life insurance provided, plus the option to purchase Voluntary Term Life Insurance (VTL) for self and dependents.
• Spiritual Growth and Development Opportunities: Quarterly paid half-day with the Lord, team spiritual development.
• Meaningful Work: Make a lasting impact on the lives of those you serve, while working with a supportive and collaborative team.