Sales Operations Manager

Job Description

Job Description

Description

The Manager of Sales Operations plays a critical role in driving the efficiency and effectiveness of our sales organization. This role is responsible for overseeing the sales process, managing the sales technology stack, analyzing performance data, designing and administering sales compensation plans, and providing actionable insights to the sales leadership team. The ideal candidate is highly analytical, detail-oriented, and passionate about removing friction from the sales process to accelerate revenue growth and motivate the sales team.

Key Responsibilities

• ​Sales Planning & Incentives: Assist in annual quota and territory planning along with the design, implementation, and administration of competitive sales incentive compensation plans. Track quota attainment, and serve as the primary point of contact for resolving commission-related inquiries or disputes.
• Process Optimization: Continuously evaluate and improve the sales process, identifying bottlenecks and implementing solutions to increase sales rep productivity and shorten sales cycles.
• CRM & Systems Management: Represent sales as the owner of the sales processes in other sales enablement tools. Ensure data hygiene, manage user access, and own the workflows and dashboards.
• Reporting & Analytics: Develop and maintain daily, weekly, and monthly reports and dashboards to track key performance indicators (KPIs), such as pipeline growth, win/loss rates, and quota attainment.
• Forecasting: Collaborate with sales leadership to analyze forecast trends, pipeline coverage, quota attainment, and risk/upside to plan. Support recurring forecast reviews with consistent analysis and insights that help sales leadership evaluate performance and make data-driven decisions.
• Cross-Functional Alignment: Partner with Marketing, Finance, and Customer Success to ensure alignment on lead handoffs, pricing strategies, and customer lifecycle management.
• Training & Enablement: Create documentation and conduct training sessions for new and existing sales team members on sales tools, processes, and best practices.
• Team Leadership: Hire, train, and manage a team of sales operations analysts (if applicable), guiding their day-to-day tasks and professional development.

Qualifications

Required Qualifications

• Experience: 5+ years of experience in Sales Operations, Revenue Operations, or a closely related analytical role within a B2B environment.
• Compensation Expertise: Proven experience in designing, modeling, and administering sales compensation and incentive plans.
• Education: Bachelor’s degree in Business, Finance, Economics, or a related field.
• Technical Skills: Advanced proficiency in CRM software (e.g., Salesforce Administrator certification preferred) and advanced skills in Microsoft Excel/Google Sheets.
• Analytical Skills: Strong ability to analyze large datasets, identify trends, and translate data into actionable business strategies.
• Communication: Excellent written and verbal communication skills, with the ability to present complex data clearly to executive leadership.
• Project Management: Proven ability to manage multiple projects simultaneously and drive them to completion in a fast-paced environment.

Preferred Qualifications

• Experience with data visualization tools (e.g., Domo)
• Prior experience managing direct reports.

Why Work for Us?

Brivo is a Great Place to Work-Certified™ company and the global leader in cloud-based access control and video surveillance. Following our merger with Eagle Eye Networks, we are building the only platform powerful enough to support the future of AI-driven security.

Why Your Work Matters

Innovation drives our vibe, but purpose drives our mission. You will work on essential systems that protect the health, safety, and welfare of people and property worldwide. At Brivo, your voice is heard, your talent is respected, and your contributions have a global impact.

• The Brivo Experience: We thrive on in-person collaboration and a "one-team" atmosphere. We embrace our international presence, leveraging diverse ideas and backgrounds to improve our culture and our products. To keep our global teams connected and inspired, we provide a premium onsite experience featuring communal meals, recurring social events, and fully stocked workspaces—ensuring you have everything you need to stay focused while building the future of security. 
• Total Rewards: We support our people with competitive medical, vision, and dental plans (including company-offset premiums), a 401k with company match, and an unlimited Paid Time Off (PTO) policy that empowers you to take the time you need to maintain a healthy work-life balance.

Individual compensation packages are based on job-related skills, experience, qualifications, work location, training, and market conditions. In addition, Brivonians enjoy a robust benefits and perks package tailored to their work location.