Patient Care Specialist II

Patient Care Specialist II - Multiple Openings Across Alaska $20.00 - $27.00 per hour | Full-Time | Multiple Locations Available Position Summary The Patient Care Specialist II coordinates front office operations, scheduling, patient communication, registration, and documentation activities that support efficient clinic operations and exceptional patient experiences. This role serves as a key point of contact for patients while ensuring accurate scheduling, insurance verification, documentation management, and communication between patients, providers, and care teams. Healthcare Front Office Experience Required To Be Considered, Candidates Must Have Recent Experience Working In The front Office Of a Healthcare Clinic Or Medical Practice, Performing Duties Such As: Patient check-in and check-out Insurance verification Collecting copays and patient balances Appointment scheduling Referral management Medical records and document scanning Answering multi-line phones EMR documentation and patient registration Candidates without healthcare front office experience will not be considered. Experience In The Following Settings Is Strongly Preferred Primary Care Family Practice Internal Medicine Urgent Care Multi-specialty Medical Clinics Essential Responsibilities Greet patients and provide an exceptional customer service experience. Check patients in and out for appointments. Verify insurance eligibility, benefits, demographics, and referral requirements. Collect copays, balances, and other patient payments. Schedule, reschedule, and confirm patient appointments. Answer incoming calls and respond to patient inquiries professionally and efficiently. Scan and upload patient documentation into electronic medical records. Manage patient registration and maintain accurate patient records. Route clinical messages, refill requests, referrals, forms, and patient concerns to the appropriate care teams. Identify and resolve scheduling issues, missing documentation, and registration discrepancies. Maintain accurate records within EMR, scheduling and communication systems. Support daily front office operations and collaborate closely with clinical staff. Qualifications Required High school diploma or equivalent. Minimum 1-2 years of healthcare front office experience required. Experience with patient registration, insurance verification, appointment scheduling, and patient check-in/check-out. Experience collecting patient copays and understanding basic insurance processes. Proficiency with EMR systems, scheduling software, phone systems, and standard office applications. Strong customer service, communication, and organizational skills. Ability to manage multiple priorities in a busy healthcare environment. Preferred Experience working in Primary Care, Family Practice, Internal Medicine, or Urgent Care. Knowledge of medical terminology, referrals, and prior authorizations. Experience working in high-volume outpatient clinics. Familiarity with insurance plans, eligibility verification, and patient financial responsibility discussions. The Ideal Candidate You are a friendly, detail-oriented healthcare professional who understands the importance of creating a positive patient experience from the moment a patient walks through the door. You excel at multitasking, maintaining accuracy, and keeping clinic operations running smoothly while providing exceptional customer service. Benefits Include Medical insurance Dental insurance Vision insurance 401(k) Paid Time Off (PTO) 13 Paid Holidays annually Schedule Monday through Friday 8:00 AM to 5:00 PM No weekends Location Details Wasilla 1700 E Bogard Road, Building A, Suite 103 Wasilla, AK 99654 Anchorage (Location 1) 582 E 36th Avenue, Suite 203 Anchorage, AK 99503 Anchorage (Location 2) 701 E Tudor Road, Suite 120 Anchorage, AK 99503 Fairbanks 570 Riverstone Way, Unit 3 Fairbanks, AK 99709 Compensation Range $18.00 to $27.00 The anticipated base salary range represents the Company's good-faith estimate of the compensation it reasonably expects to pay for this position at the time of posting. Actual compensation will be determined based on factors including experience, skills, qualifications, geographic location, internal equity, and business needs. #J-18808-Ljbffr Vera Whole Health