Director of Housekeeping

Summary:
Thompson Dallas is seeking an experienced and service-focused Director of Housekeeping to join our luxury lifestyle hotel located in the heart of downtown Dallas, steps from the Akard Street DART station. This is an exciting opportunity to lead a dynamic housekeeping operation at one of the city's premier hospitality destinations while being part of Hyatt - a global hospitality company recognized for its commitment to caring for guests and colleagues alike.

Thompson Dallas is part of The National, Dallas' luxury mixed-use destination featuring iconic mid-century modern architecture and sophisticated design. The hotel offers 219 guest rooms, including 52 suites, multiple food and beverage experiences, a boutique spa and wellness-focused fitness center, and more than 14,000 square feet of event space, including the National Ballroom.

At Thompson Dallas, we bring together culture, design, and exceptional hospitality to create inspired guest experiences. The Director of Housekeeping plays a critical leadership role in maintaining the highest standards of cleanliness, presentation, and service throughout the property while fostering a positive and collaborative team environment.

The Director of Housekeeping is responsible for overseeing all housekeeping operations, including guest rooms, public areas, laundry operations, and housekeeping support functions. This position requires a hands-on leader with exceptional attention to detail, strong operational knowledge, and a passion for developing high-performing teams. Responsibilities include colleague engagement and training, scheduling and labor management, interdepartmental collaboration, quality assurance, inventory oversight, and ensuring compliance with safety and brand standards.

Qualifications:
Qualifications

• High school diploma or GED required; college degree in Hospitality Management or related field preferred
• Minimum of 3-5 years of progressive housekeeping leadership experience in a luxury hotel or high-volume hospitality environment preferred
• Previous supervisory or management experience required
• Experience in an upscale, lifestyle, or Four Diamond/Four Star hotel environment strongly preferred
• Strong knowledge of housekeeping operations, laundry operations, inventory management, labor management, and quality assurance practices
• Proficiency with Microsoft Office applications and hotel property management systems preferred
• Excellent leadership, communication, coaching, and team development skills
• Ability to work effectively in a fast-paced environment while maintaining exceptional attention to detail
• Must be able to communicate effectively in English, both verbally and in writing
• Ability to work a flexible schedule including weekends, evenings, and holidays as business needs require
• Experience leading diverse teams and fostering an inclusive, team-oriented culture preferred
• Knowledge of OSHA, ADA, and safety compliance standards preferred

Benefits & Perks
As a colleague at Thompson Dallas and Hyatt, you will enjoy a comprehensive benefits package designed to support your well-being and career growth, including:

• Complimentary and discounted hotel room nights worldwide
• Friends & Family hotel rates
• Medical, dental, vision, prescription, life, and disability insurance
• 401(k) with company match
• Paid holidays and generous Paid Time Off
• Paid family bonding time and adoption assistance
• Employee Stock Purchase Plan
• Tuition reimbursement and professional development opportunities
• Complimentary parking and discounted DART passes
• Employee discounts with major retailers including Apple, AT&T, Verizon, Headspace, and more
• Wellness-focused benefits and colleague assistance programs