General Manager

Job Description

Additional Information: This hotel is owned and operated by an independent franchisee, Summit Hospitality Group, Ltd. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Job Description

General Manager

The Hotel General Manager (GM) for Summit Hospitality Group is a senior leader Operations position. The General Manager is responsible for the day-to-day management of a single property (Marriott, Hilton, Hyatt, or historic hotel) to ensure optimum performance and continual improvement in five Key Results areas: Guest service satisfaction, profit/financial control, sales/marketing, property appearance and asset maintenance, and employee quality and morale. The General Manager is committed to running his/her hotel in accordance with Standard Operating Procedures and Policies as set out by Summit Hospitality Group. The General Manager shall see to the implementation of optimal and attractive products and services to the hotel's target groups based on pre-agreed marketing plans and budgets. The General Manager ensures the correct production and distribution of hotel operating information to key corporate management executives including the President. The General Manager demonstrates and promotes a 100% commitment to providing the best possible experience for our guests and employees.

DUTIES & RESPONSIBILITIES:

• Implement the operating and financial plan for the hotel using best practices and SOP policies and procedures; achieve or exceed targeted top line revenue and GOP

• The expectations of this position require a 50 hour work week which may include weekends/evenings (Saturday and/or Sunday). Act as a flag ship establishment for the brand

• Committed to 100% guest satisfaction

• Retain and maximize existing revenue opportunities and identify new revenue channels with the Sales team assigned to the property

• Provide daily, weekly, and monthly reporting to Corporate Accounting

• Manage the various department heads

• Recruits qualified applicants and trains employees in accordance with company standards

• Ensures employee related issues are resolved in a manner consistent with company policies

• Committed to continuous operational improvement

• Inspects and documents repairs and cleanliness of property to ensure optimum upkeep and repair, room cleanliness, and overall property appearance

• Ability to organize multiple projects, prioritize multiple tasks, and meet deadlines

• Successfully communicates and works with senior operations management

• Embodies the Summit Hospitality Group culture: Where Service is the Ultimate Amenity

• Responsible for maximizing revenues and flow through to GOP to meet or exceed budgeted EBITDA

• Responsible for preparing property operating budgets and business segment forecasts with Summit Hospitality Group's Revenue Management team

• Responsible for preparing yearly capital expenditure budget

• Manages labor standards and property level expenses to achieve maximum flow through to the bottom line profit

• Explains and manages financial activities; reconciles all financial accounts with Corporate Accounting; monitors collection of in-house guest balances and direct bill receivables, commission payments by vendors, and issuance of refund checks

• Participates and monitors monthly inventory of supplies and equipment. Ensures purchases made are within budget and by approved vendors

• Works directly with Sales team to meet revenue objectives

• Make sales calls

• Identifies and seeks out potential business in local market. Maintains relationships with local companies and key leaders to increase property visibility within local market including City Convention and Visitors Bureau, Chamber of Commerce, etc.

• Promotes 100% guest satisfaction throughout property; instills the 100% guest satisfaction objective to AGM/GSM/and hourly associates

• Ensures that all guest related issues are resolved in a manner consistent with the company's goals and objectives

• Recruits qualified candidates and trains them to company standards

• Motivates and gives direction to all employees; acts as the Chief Morale Officer

• Communicates all policies and procedures to entire staff. Conducts regular meetings to provide various information including company communications, policy reviews, local property activities, quality goals, etc.

• Adheres to federal, state, and local employment laws and regulations

• Manages employee personnel forms including hiring, performance evaluations, payroll and benefits related information, required Federal and State postings, etc.

• Ensures viable key control program; good cash control procedures, and all property security measures and policies/procedures are maintained

• Conducts coaching/counseling sessions; performance evaluations; prepares performance improvement plans, disciplinary documentation; conducts terminations

• Mentors and develops AGM, GSM, and MIT

• Performs duties in all aspects of hotel operations whenever needed

• Serves as Manager on Duty

• On-Call 24 hours a day; may include weekend(s); and substitution on an emergency basis

• Duties are subject to change and additional responsibilities/tasks may be assigned as needed

QUALIFICATIONS:

• Minimum 3-5 years direct General Manager experience for national brands such as Marriott, Hilton, Hyatt

• Demonstrated successful top line and GOP financial performance; proactive and results driven

• Highly organized and efficient; requires minimal oversight to achieve company goals and objectives

• Both a team player and captain (hands-on)

• Socially engaged, passionate about the hotel business and serving guests, convincing and representative attitude

• Excellent verbal and written communication skills

• Proficient in MS Office software and hotel technology platforms such as Opera and Micros

• Understands inventory management, contract management and contract negotiations

• Understands franchisee policies and requirements

• "Space" for further career development

• F&B experience preferred

• Degree in Hospitality Management preferred

• Demonstrated ability to work in a fast paced business environment

WORK ENVIRONMENT:

• Hotel property environment (90-200 rooms, plus meeting space and food & beverage) for which the employee is regularly required to sit, talk, or hear in person and by telephone/video, operate computers and other standard office equipment, frequently required to walk and stand, interaction with guest, employees, company management, valid driver's license

We are an equal opportunity employer and value diversity at every level of the organization. We do not discriminate based on race, religion, gender, sexual orientation, veteran status, disability, or any other protected characteristic.

Job reference: 000494

Salary: $75,000

Department: Property Leadership

Location: Courtyard Raleigh Crabtree (3908 Arrow Drive, Raleigh, NC 27612)

Division: Summit Hospitality Group, Ltd.

Hours Per Week: 40

This company is an equal opportunity employer.

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