Operational Excellence Specialist

Operational Excellence Specialist

Miami, FL Full-Time

The Operational Excellence Specialist provides administrative, analytical, and coordination support to the Operational Excellence and Transformation Office team to ensure the successful execution of healthcare process improvement and strategic transformation initiatives. This role supports project planning, documentation, reporting, and Transformation Office administrative functions, enabling leadership to focus on delivery, governance, and value realization. The Operational Excellence Specialist plays a key role in maintaining Operational Excellence Office standards, operational discipline, and organizational alignment across clinical and administrative stakeholders.

Responsibilities

• Support leadership in the planning, execution, and monitoring of operational excellence and process improvement initiatives.
• Maintain project documentation, including charters, schedules, action logs, risk registers, and status reports.
• Coordinate project meetings, prepare agendas, document minutes, and track action items to closure.
• Assist with data collection, KPI tracking, dashboard updates, and performance improvement reporting.
• Support resource coordination, timeline tracking, dependency management, and milestone monitoring.
• Ensure accurate and timely updates in PMO systems and tools (e.g., ClickUp, SharePoint, MS Office).
• Assist with basic budget tracking, issue logging, and risk documentation.
• Support Lean Six Sigma and continuous improvement activities, including process mapping and workflow documentation.
• Provide administrative support for Transformation Office initiatives, governance forums, and workstreams.
• Assist with scheduling and coordinating Transformation Office meetings, workshops, and Kaizen events.
• Prepare and organize agendas, presentations, materials, and follow-up documentation for leadership meetings.
• Maintain Transformation Office documentation repositories, folders, templates, and standardized tools.
• Track Transformation Office action items, deliverables, and reporting deadlines across multiple workstreams.
• Support project intake, prioritization, and pipeline tracking processes for the Transformation Office.
• Assist with onboarding materials, role assignments, and coordination for new OpEx team members.
• Ensure consistency and compliance with Transformation Office governance, reporting, and documentation standards.
• Perform all other related job duties as assigned.

At least 2 years of experience in administrative, project coordination, or operational support roles.

Associate's or Bachelor's degree in Business, Healthcare Administration, or a related field is preferred.

Ability to analyze, organize and prioritize work accurately while meeting multiple deadlines. Ability to communicate effectively in both oral and written form. Ability to handle difficult and stressful situations with critical thinking and professional composure. Ability to understand and follow instructions. Ability to exercise sound and independent judgment. Knowledge and skill in use of job appropriate technology and software applications.

Project Management Professional (PMP) or Lean Six Sigma certification is required.

Physical Requirements - Job function is sedentary in nature and requires sitting for extended periods of time. Function may require frequent standing or walking. Must be able to lift or carry objects weighing up to 20 pounds. Jobs in this group are required to have close visual acuity to perform activities such as: extended use of computers, preparing and analyzing data and analytics, and other components of a typical office environment. Additional information and provision requests for reasonable accommodation will be provided by the home unit/department in collaboration with the Reasonable Accommodations Committee (RAC). Environmental Conditions - Jobs in this group are required to function in a fast paced environment with occasional high pressure or emergent and stressful situations. Frequent interaction with a diverse population including team members, providers, patients, insurance companies and other members of the public. Function is subject to inside environmental conditions, with occasional outdoor exposures. Possible exposure to various environments such as: communicable diseases, toxic substances, medicinal preparations and other conditions common to a hospital and medical office environment. May wear Personal Protective Equipment (PPE) such as gloves or a mask when exposed to hospital environment outside of office. Reasonable accommodations can be made to enable people with disabilities to perform the described essential functions. Additional information and provision requests for reasonable accommodation will be provided by the home unit/department in collaboration with the Reasonable Accommodations Committee (RAC).